Testimonials and Case Studies
Optimized Technology Performance Leads to Increased Productivity, Improved Client Service and Firm Scalability
To support the firm’s growth, Davis Miles decided to partner with Total Networks in late 2012. The firm appreciates the important role technology plays in the productivity of the firm’s most valuable resource – their people. Technology plays a critical role in ensuring that all staff have the tools they need to work productively and efficiently. Top-notch technology allows Davis Miles to keep matters organized and to stay connected to their clients.
Mr. Struck says, “Finding the right space and negotiating the lease took some time. Figuring out the various technological details appeared daunting. Bill Fox, Total Networks’ Sales Director, did an amazing job of pulling together all of these details and coordinating with many vendors. We really appreciated the great guidance you provided.”
Total Networks raised the bar significantly
The bar set by our previous IT partner was set low due to our rapid growth and business model changes; our IT needs were not addressed appropriately or comprehensively like they are now.
Total Networks raised the bar significantly with not just our IT Partner but our Business Partners in general. We look forward to continuing to improve our IT systems and processes as well as continue to find IT solutions to many of our business processes we would like to improve. We are completely happy with the relationship we have developed with Total Networks, as well as appreciate the referrals that have generated new and important Business Partners. We appreciate your team and specifically how fantastic they have been to us.
For over 13 years, Total Networks has provided our firm with outstanding IT support. They understand the unique needs of the legal industry and make sure that we’re making the right decisions regarding the future of our technology. My time isn’t consumed with dealing with technology details so I can focus on building our business.
Kevin J. Newell
Our Business is More Secure with Total Networks
I am particularly impressed with my regular meetings with Total Networks’ President Dave Kinsey, where we meet to plan for my company’s technology. Our business is more secure with Total Networks. Total Networks employees are great to work with and they deliver outstanding 24×7 support. This level of system security, redundancy, and availability provides us peace of mind that system issues will not threaten our ability to get payroll processed correctly and on-time. We are very pleased with our decision to go with Total Networks to provide our IT service. It’s been a refreshing experience working with Total Networks and I recommend them highly.
Total Networks has proven to be a valuable extension of our in-house IT resources at Jennings, Strouss & Salmon, both strategically and in our day-to-day operations. I wish we had more partners like Total Networks that meet or exceed our expectations. We get everything we ask for and more from Total Networks, and I would highly recommend them.
I personally handle a great deal of technical issues directly, so the Support Assist program is a perfect fit for us. When it makes sense for me to handle something, I do it. Whenever I need some help, or I’m busy, or unavailable, Total Networks has us covered. They provide a very cost-effective solution that includes comprehensive system monitoring and powerful system admin tools including a great remote control PC support solution. We have attorneys in multiple states and others that are often on the road. An effective and efficient support system is critical for us. Using Total Networks’ system inventory tools, systems can’t just “walk off” without my knowing. The most important part of our relationship, of course, is the people. Total Networks has great people that are easy to get a hold of 24×7. I’m very happy with the support we get from Total Networks.
Total Networks has the expertise required to support a law firm’s IT needs. The owner, Dave Kinsey, has a management style and an honest focus on cost control and efficiency, which I respect and trust. I have no hesitation recommending the Total Networks team to service your IT needs.
Dave and the team at Total Networks have done a wonderful job setting up and maintaining our servers and network. We made fairly drastic changes to our system when we first joined forces and I was very happy with the great communication and support received. They have continued to provide wonderful customer service and respond very quickly to all of our issues, both large and small. I also love the peace of mind Total Networks provides by ensuring our data is efficiently and effectively backed up and protected through their Total Protection tapeless backup system. I know our information is well-protected and can be easily accessed if needed, which allows me to focus on running the daily operations of my firm instead of worry about our data.
We are happy with our decision to partner with Total Networks. Our IT infrastructure and service is a critical a part of our business. Total Networks has partnered with us to provide a secure technology environment, standardize processes and equipment and provide a platform to leverage the services we offer to our clients. Total Networks is available 24/7 and we appreciate regular meetings to ensure budgets, issues and/or strategic initiatives are discussed.
Since we partnered with Total Networks, we’ve been more productive. It’s a fast-paced world, so we need systems that just work whenever and wherever. Our technology now works better than ever. Dave has assembled a truly remarkable team – they are incredibly knowledgeable, responsive and patient. We never need to wait for anything and our people love working with them. I love Total Networks and wish we had other vendors like them!
Partnering with Total Networks has been the best technology decision we have made.
Gregory L. Miles
Total Networks Restored My File in Minutes and Made My Day!
Shortly after investing hours on changes to a document, I discovered that my changes had been accidentally over-ridden by another individual in our office. When I called Total Networks for help, Debbie asked, “Do you want the file from 3:00 or 4:00?” She restored both versions, and restored exactly what I needed with all my edits, saving me hours of time recreating my work. I’m glad Total Networks has got our back!
Shawn K. Aiken
Dave Kinsey and his team take a business-oriented, proactive approach to managing technology. Rather than simply reacting to problems or telling us we that we need to upgrade this or that, Total Networks is much more effective business partner. They take the time to meet with us in a consultative fashion allowing us to jointly prioritize and develop a solid technology plan for the future.
I always get excellent and immediate service from our Total Networks techs. Someone always answers the phone, and their customer kindness is always evident. Thanks!!
I love Total Networks and the Total Support Program! We have so few issues with our systems and Total Networks provides an immediate response to all our questions. Everyone in our firm can call Total Networks about anything, any time day or night, and get an effective, immediate response. There are strong personal relationships between our employees and Total Networks staff. We know they are always looking out for our best interest. I’m personally more productive on Total Support since I’ve been freed up from handling all technology issues, and I don’t have to worry about the bill. Total Networks additionally provides very good prices on hardware and software with all installation and setup included at no extra charge. I would highly recommend them to any business owner.