If you are a managing partner or firm administrator who is plagued with ongoing computer problems at your law firm, but doesn’t know who you can trust to fix them fast, fix them right, and make everything just WORK the way it’s supposed to, we have the Legal IT solution you have been looking for.
What makes Total Networks unique is that we know legal technology like nobody’s business. Total Networks has been serving the technology needs of law firms since 1986, so you can be confident we understand your practice. We know how important it is that you get your work done, any time of day.
We know there are many IT firms that don’t get this right. Here are a few of the benefits of partnering with us:
#1: Strong legal software experience.
When you have a problem with the applications your firm depends on, you need a specialist that can get you back in the game right away. Total Networks has a team of specialists that are trained in all of the legal software and document management applications that today’s law firms depend on, such as:
iManage eDocs/Hummingbird Omega, Prolaw Time Matters Trial Director Amicus Compulaw TABS
Timeslips, and many others.
#2: Response 24x7x365.
When your computer or network goes down or is experiencing a problem, it brings your entire company to a screeching halt; and with the fast pace of business today, you can’t afford to be waiting around for your IT guy to call you back or show up to fix your problems. Our stance on this is that you shouldn’t have to wait more than 2 minutes to reach someone on the phone; but MORE importantly, your IT guy should be PREVENTING these problems from cropping up in the first place.
Maybe you’ve experienced this yourself; you hire a so-called computer expert to support your network, only to discover every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues, or they blame your ISP/software/hardware or some other external reason and tell you that it CAN’T be fixed. Total Networks monitors your network around the clock, meets with your regularly to plan, and does everything we can to keep you productive and avoid any surprises.
#4: Approach that works for you.
We work with your in-house IT staff, or we do it all – whatever works best for you.