Support Services

 

A Shared Objective

Our service plans are structured to support the objectives we share with our clients: maximize system availability, minimize support calls & cost. We keep your systems operational, available and secure so that you can focus on running your business. Utilizing our unique automation framework, we provide a cost-effective solution to ensure that your computer systems stay up and running and that your people remain productive. We share a common objective: when you win, we win. It just doesn’t make sense to have it any other way.

Total Support Program

Would you like to have all of your technology concerns handled so you can focus on your business? Through our Total Support program, we are able to meet the technology needs of our clients for a fixed monthly fee. This provides our clients with peace of mind knowing that Total Networks will make sure that their systems “just work” with a predictable budget just like your monthly rent expense.

Support Assist Program

Would your in-house support team benefit from partnering with a trusted technology advisor? We provide strategic assistance to numerous clients with in-house IT staff under our Support Assist Program. Our expert consultants help the IT staff of our clients with tools and assistance to help them be as productive as possible. We also provide them the backup support they need to be able to sleep better at night and be able to go on that occasional vacation without leaving the business exposed to unacceptable risk.

Total Support Support Assist Time and Materials
Flat Fee Plan - Complete Support Coverage Basic Support Services at Flat Fee + Hourly Support as Requested Hourly Support as Requested
World-Class Proactive Maintenance, Monitoring & Issue Remediation Tools World-Class Proactive Maintenance, Monitoring & Issue Remediation Tools ---
Industry-Best Spam Management Industry-Best Spam Management ---
Industry-Best Security Management Industry-Best Security Management ---
Complete Technology Review & Clear Operating Procedures Complete Technology Review & Clear Operating Procedures ---
Clear Issue Tracking & Escalation Clear Issue Tracking & Escalation ---
Optional Co-Managed Service Desk Optional Co-Managed Service Desk ---
No Additional Charge for Server and PC Hardware Replacement and Data Migration Discounted fixed price server migration, fixed price PC migrations Flat rate server migration and other fixed scope projects
Lower Internal Support Costs --- ---
Predictable IT Budget & Support Experience --- ---