Customer Service Success Story
Carrie Valenzuela, Firm Administrator
Carrie is the Firm Administrator for a Valley law firm. They’ve been clients with Total Networks since early 2016. She was gracious enough to take time from her busy schedule to talk about their experience in partnering with Total Networks for managed services.
Here’s what Carrie had to say:
Prior to working with Total Networks, what was your service experience like with other IT providers?
Prior to this firm, my experience was with in-house IT departments. Total Networks can respond faster and with less push-back than most in-house departments. When contacting Total Networks, I feel like a valued client and that makes everything easier.
What benefits, or value has your firm seen in partnering with Total Networks?
Having someone available 24/7 has been amazing! I appreciate that Total Networks takes a proactive approach to our company’s IT needs. For example, the continuous monitoring is wonderful and Total Networks has notified us of potential issues before they become problems.
Would you recommend Total Networks services to others?
I would recommend Total Networks managed services to anyone. We merged with another firm and added a second physical office. We would not have been able to meet the short timetable to make things happen without Total Networks.