Support Plan Options

Better results through Proactive Planning

Total Networks brings your Business IT to the next level

We proactively collaborate with clients to develop a Smart IT Plan to avoid technology potholes. We take the time to understand where you are headed. We continually research how IT is evolving, and Total Networks ensures that your technology keeps evolving and being effective.

 

Plans tailored for your needs

We focus on businesses between 10-200 employees in size (some clients are larger, some smaller, most are between 20-80 employees). There are very large differences in the needs of a 10 person firm and a 200 person firm.

As a result, we take different approaches to our service delivery for these various businesses. For firms on the smaller end of the scale, we usually perform complete IT outsourcing. As firms grow, we continually evaluate our role and the roles of internal staff to ensure that we’ve got the right approach.

 

Total Support

Would you like to have all of your technology concerns handled so you can focus on your business? Through our Total Support managed services program, we are able to meet your technology needs for a fixed monthly fee. This provides you with peace of mind knowing that Total Networks will make sure your systems “just work” with a predictable budget just like your monthly rent expense.

Support Assist

Would your in-house support team benefit from partnering with a trusted technology advisor? We provide strategic assistance to numerous clients with in-house IT staff under our Support Assist Program. Our expert consultants can help your IT staff with tools and assistance to increase their productivity and efficiency. We also provide them the backup support they need on occasional vacation or sick days, without leaving the business exposed to unacceptable risk.

Plans for In-House IT Teams

Could your in-house IT Department use automated monitoring or ticketing tools? With our monitoring plan you will be alerted to issues before they become problems, and make you a hero! Take advantage of our ticketing system, and you will be able to easily track and manage all of your IT help desk issues. If you want our help, just forward the ticket to Total Networks and we’ll efficiently handle the issues you assign to us.

Regular Business Technology Reviews and Planning

You cannot afford to be blindsided by risk issues or surprise expenses. Total Networks works together with you to jointly create and maintain an up-to-date, effective written technology plan that identifies areas for improvement, technology options, and forecasts for future costs. We ensure you are productive and focused on your business, not distracted by technology. Increasingly, we are being asked to help advise on online presence and marketing (people are finding us online and telling us we must be doing something right). We will not manage your marketing, though, far too many simply outsource this. Will offer advice to help you manage this and/or your vendors around this yourself.

Vendor Liaison and Vendor Reduction/Streamlining

Total Networks is your One Point of Contact. We eliminate the need to coordinate with other vendors for things like circuits, printers, internet, conferencing, faxing (yes, some people still insist on faxing),  and more. Total Networks’ IT vendor management solutions will help reduce your frustrations and headaches, getting you top-quality services at the right price.

Contact us to schedule a technical/ security assessment