If you are a managing partner or firm administrator who is plagued with ongoing computer problems at your law firm, but don’t know who you can trust to fix them fast, fix them right, and make everything just WORK the way it’s supposed to, we have the Legal IT solution you have been looking for.
Although we support a wide variety of businesses in Arizona, what makes Total Networks unique is that we have developed a particularly strong law firm IT support practice. Total Networks has been serving the technology needs of law firms since 1986. Originally established to provide document management solutions for law firms, we evolved into a full service IT service provider for the legal industry.
Our client firms range in size from hundreds of attorneys down to small practices with as few as ten employees. With many of the top legal firms in Arizona as our clients, our legal technology knowledge and experience is unmatched in Arizona among IT service providers. We know legal technology like nobody’s business. So you can be confident we understand your practice. We know how important it is that you get your work done, any time of day.
Our unique training and certification in the legal industry’s leading solutions and comprehensive technology planning enable our clients to achieve higher levels of performance. We ensure that you have the optimal technology in place for your practice within your budgetary constraints and back it up with the most effective support available.
#1: Strong legal software experience.
When you have a problem with the applications your firm depends on, you need a specialist that can get you back in the game right away. Total Networks has a team of specialists that are trained in all of the legal software and document management applications that today’s law firms depend on, such as:
- Abacus
- Amicus Attorney
- Best Case
- Compulaw
- Concordance
- eDOCS/Hummingbird
- Elite
- Equitrac
- iManage Worksite
- Omega
- PC Law
- ProLaw
- Sanction
- Summation
- TABS
- Time Matters
- Time Slips
- and many others!
#2: Response 24x7x365.
When your computer or network goes down or is experiencing a problem, it brings your entire company to a screeching halt; and with the fast pace of business today, you can’t afford to be waiting around for your IT guy to call you back or show up to fix your problems. Our stance on this is that you shouldn’t have to wait more than 2 minutes to reach someone on the phone; but MORE importantly, your IT guy should be PREVENTING these problems from cropping up in the first place.
#3: Proactive.
Maybe you’ve experienced this yourself; you hire a so-called computer expert to support your network, only to discover every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues, or they blame your ISP/software/hardware or some other external reason and tell you that it CAN’T be fixed. Total Networks monitors your network around the clock, meets with your regularly to plan, and does everything we can to keep you productive and avoid any surprises.
#4: Approach that works for you.
We work with your in-house IT staff, or we do it all – whatever works best for you.
Total Networks President, Dave Kinsey is the author of a regular monthly editorial on legal technology in Attorney at Law Magazine. Mr. Kinsey is also a featured speaker on legal industry techology at various legal conferences.
Total Networks greatly values our relationship with the Valley of the Sun Chapter of the Association of Legal Administrators. We are grateful for the opportunity to act as a regular sponsor and provide ongoing direct technical services to the chapter.