A co-managed IT services model is one in which the business has its own IT team but still contracts with an external managed services provider (MSP) for certain services. Here are some of the benefits to outsourcing some of your technology management:
Your in-house IT team may not have all the expertise needed to manage all your IT requirements. There are new developments happening in the tech space every day and an MSP is better positioned to stay up-to-date with them as IT is their business.
Opting for a co-managed IT services model allows you the flexibility to scale your IT up or down based on your business requirements. This is especially useful for companies that experience seasonal spikes in their business, such as CPA firms, around taxation times, or retail businesses around the holidays. You don’t have to hire new IT staff to handle the sudden extra load on your IT.
Choosing a co-managed IT services model saves you costs that you would otherwise incur when hiring new IT staff. Bringing someone on your payroll involves HR expenses including health insurance, 401 (k), office space, etc. which can be avoided when bringing an MSP onboard.
Help your IT team focus better
Research indicates that in companies that have an in-house IT team, their IT specialists are so caught up with the day-to-day IT tasks that they don’t have the time to focus on new technology. Tasks like security patches, software updates, backups etc., keep them busy, so they don’t get time to research or learn about the latest on the tech front. This defeats the purpose of having an in-house IT team, doesn’t it? If you could have your MSP take care of the mundane IT routine, you will be enabling your in-house IT technicians to focus on new technology, which will help you become more efficient as a business.
An extra hand during emergencies
In the event of an unforeseen emergency, you may need additional IT support to get things up and running again. Your internal IT team may not be able to do it all instantly and of course, adding to your IT staff wouldn’t be an option during such times. In a co-managed IT services model, you will have your MSP to support your in-house IT team which will help you recover faster.
Especially useful when you have a small in-house IT team
For a lot of SMBs, an in-house IT team comprises one or two IT technicians who take care of all their IT needs. But what happens when they are out of the office? You can only cross your fingers and hope no major IT problem comes up. Or, in the co-managed IT services option, your virtual IT team is just a call away!
24/7 IT support is a luxury for most SMBs. Their in-house IT staff usually works the same hours at the business. Most managed service providers, however, offer 24/7 services at affordable costs.
You still retain control over your IT
In a co-managed services model, you are not completely entrusting your IT to an MSP, as your in-house IT team will be collaborating with your managed services provider to meet your IT needs better. Thus, you retain quite a bit of control over your IT.
You get useful IT insights
When you bring an MSP on board, you benefit from their expertise and on-ground experience. They can advise you on the latest IT trends in your industry and help streamline your processes and IT infrastructure based on what’s effective. This kind of insight cannot be gained with an in-house IT team as they would only be working with you.
If you already have an in-house IT team, it is not unusual to think you don’t need the services of a managed services provider. But, as you can see, co-managed IT has its advantages and you shouldn’t strike an MSP off your list completely just because you have your in-house IT technicians. Co-managed IT model is not replacing your IT team with an MSP. It is augmenting your existing IT support with an MSP and leveraging their expertise to bring thought leadership IT strategies into your organization.