Building a Collaborative Culture
We Value Your Time
We plan to avoid problems in the first place, but when you need help, our team responds to and fixes issues quickly. Our techs answer the phones live and resolve your issues when you call – in fact over 50% of help desk tickets are resolved with one touch. We will keep you on the phone just long enough to troubleshoot your issue (just a few minutes) so you can get back to work fast. Clients can also create a ticket by emailing us or via a portal, and those tickets are reviewed hourly. After hours a live service takes calls and patches them through immediately to our on-call tech so that emergencies can be addressed.
Planning & Strategy
You will have a dedicated account manager and engineer team lead you can count on every day and for regularly scheduled business meetings and proactive site visits.
You cannot afford to be blindsided by risk issues or surprise expenses. Our clients’ personal account manager assists with a written 3-year business technology plan to forecast needs for growth, areas for improvement, technology options, projects and an overall technology planning for your company.
Total Networks has achieved the CompTIA Security Trustmark™, a validation of our commitment to use industry-accepted IT security best practices. We consistently help our clients identify regulatory compliance gaps and address security policies, processes and planning.
We offer tools to train your staff, as well as compliance services to monitor network activity and assist with regulatory assessments.
Total Networks’ Executive Team
Dave manages strategic direction, enabling Total Networks to deliver superior returns on IT investment for medium-sized and smaller firms. Dave is an active author on IT security and compliance and serves on the Technology Advisory Group for the State Bar of Arizona. He is a continuing legal education speaker for the State Bar, American Healthcare Lawyers’ Association, and others. Prior to Total Networks, Mr. Kinsey was responsible for Inter-Tel, Inc.’s technology as the company grew from $100M to $460M in annual revenue, culminating in an acquisition by Mitel. Mr. Kinsey received a B.S. in Computer Science from Northwestern University.
VP, Client Service
Bill Fox is the Vice President of Client Service for Total Networks. Bill and his team manage the proactive business technology reviews with Total Networks’ clients, including security assessments, technology reviews, and recommendations. Prior to joining Total Networks, he was IT Operations Manager for Inter-Tel, overseeing a network with over sixty locations in the U.S. and overseas. Bill has over 30 years’ experience in business and technology management. Bill received his Bachelor of Science in Economics from the W.P. Carey School of Business at Arizona State University.
Chief Executive Officer & CFO
Stephanie is responsible for executive leadership and execution at Total Networks. She excels in efficiency, management, and organizational skills. Stephanie is also Total Network’s Security Officer, leading efforts to achieve and maintain Security Trustmark accreditation. Prior to Total Networks, Stephanie was a senior project manager and owner at CMX, a Phoenix-based civil engineering company. Stephanie is a graduate of Northwestern University, with a Bachelor of Science in Civil Engineering degree and is a registered Professional Engineer. She brings 26 years’ experience in engineering and consulting to her role at Total Networks.
Director of Client Service
Mike Ziegler is a Director of Client Service for Total Networks, with 25 years of technology experience helping clients meet their technology goals. Prior to rejoining Total Networks in 2016, Mike held senior leadership positions in other technology management companies, roles ranging from Senior Systems and Project Engineer to Project Manager and Chief Technology Officer. Mike brings extensive planning experience to Total Networks’ clients, both in the budgeting and implementation phases, to help them make the right technology investments.
VP, Technical Service
Tony leverages nearly 30 years of technical consulting and technical management experience as he coaches Total Networks’ technical team leaders. Mr. Fiorentin oversees technical aspects of the firm’s operations and implements and enforces company security controls to ensure that all data is secure and protected. Mr. Fiorentin is responsible for the technical aspects of project implementation as well ongoing support. Tony works closely with the executive team on security and compliance initiatives. Prior to Total Networks, Tony was the Manager of US Network and Systems at Mitel. Mr. Fiorentin received a BS in Computer Science from Western International University.
We collaborate with our clients to jointly create and maintain an up-to-date 3-year, effective written technology plan and budget. We schedule proactive visits, we provide training. Total Networks helps ensure that our clients’ technology is efficient, effective and take advantage of the latest advances in technology.
We avoid recurring issues and effectively fix things right the first time. As a result, we get relatively few calls for help, but we are immediately available to help anytime day or night.
We exist to provide time for our clients – time to be efficient and productive. We honor our clients’ time by helping ensure that everything works correctly in the first place and whenever our clients need help we provide that assistance as rapidly as possible and with the least impact to our clients.