We Value Your Time
We avoid problems in the first place by proper planning and execution. We respond to and fix issues as quickly as possible and with the least amount of impact to our client’s time. We help you get back to work fast.
Total Networks has achieved the CompTIA Security Trustmark™, a validation of our commitment to use industry accepted IT security best practices. We consistently help our clients identify regulatory compliance gaps and address security policies, processes and planning.
Planning & Strategy
You cannot afford to be blindsided by risk issues or surprise expenses. Total Networks works together with you to jointly create and maintain an up-to-date, effective written technology plan that identifies areas for improvement, technology options, and forecasts.
Meaningful relationships are the reason we exist. You will have a dedicated account manager and engineer team lead you can count on every day and for regularly scheduled business meetings and proactive site visits.
Total Networks was founded in 1986 to provide document management and legal industry support. We naturally evolved into a full service Information Technology provider for the legal industry, eventually becoming the de-facto standard for law office support in the Phoenix metro area and other parts of Arizona.Throughout the 1990s, we expanded beyond our legal industry support beginnings and have been providing IT consulting support for Arizona clients in a wide variety of professional business industries.
We work with a wide range of clients varying in size from a few to several hundred employees. We have numerous clients in professional industries including Legal, Accounting, Government, Medical, Real Estate Development and Engineering, Retail, Banking, Education and more. Additionally, we have several non-profit organizations that we are proud to support.
The company has been family-owned since its inception. The family that started the firm retired in 2008 and ownership of the company then transitioned to the Kinsey family. We greatly value the personal relationships with our clients as a part of our extended family. Building on the tradition of providing industry best solutions, the Kinseys continue to invest in tools, training, recruiting, and procedures, continuing to extend our reputation as the premier IT service provider in Arizona.
- Client Satisfaction Survey Rating 99%
- Customer Retention Rate 99%
- Our Commitment to You 100%
Our Executive Team
Dave is Total Networks’ Visionary. Prior to Total Networks, Dave was responsible for technology management at Inter-Tel as the company grew from $100M to over $400M in annual sales. During that time, Inter-Tel became a key player in the early development of Voice-over-IP (VOIP) technology. Mr. Kinsey received a BS in Computer Science from Northwestern University’s McCormick School of Engineering & Applied Science.
VP, Client Service
Bill oversees the account management and sales team. Mr. Fox brings a strong technical background to the sales process at Total Networks, as the majority of his experience is in technology management. Prior to joining Total Networks, he was IT Operations Manager for Inter-Tel, overseeing a network with over sixty locations in the U.S. and overseas. Mr. Fox received his Bachelor of Science in Economics from the W.P. Carey School of Business at Arizona State University.
Stephanie is responsible for executive management and marketing for Total Networks. She excels in efficiency, management and organizational skills. Prior to the Kinsey’s involvement at Total Networks, Stephanie was a senior project manager and owner at CMX, a Phoenix-based civil engineering company. Stephanie is a graduate of Northwestern University, with a Bachelor of Science in Civil Engineering degree.
Director of Client Service
Mike provides account management and strategic consulting to Total Networks’ clients. Mike brings over 20 years of MSP experience, with roles ranging PC repair and systems engineering to project management and technology management and leadership. Mike returns to Total Networks, having previously worked as a senior engineer in 2006-2007. Mike received a Bachelor of Arts degree in Psychology from the State University of New York at Albany.
VP, Technical Service
Tony Fiorentin has many years of experience managing large projects with outstanding technical ability. He is responsible for Total Networks’ help desk, senior engineering staff, and projects.
Director of Client Service
Rick has been with Total Networks since 2006. Working in roles as a technician and senior engineer, Rick has always emphasized understanding customer’s business needs and providing appropriate solutions. Before Total Networks he worked with several small businesses and was employed by the Maricopa County Attorney’s Office to maintain current systems, as well as adopt new technology into their environments.
We work together with our IT Managed Services clients to jointly create and maintain an up-to-date, effective written technology plan and budget. Regular, proactive communication and planning is a key factor that distinguishes Total Networks. It’s unfortunate that many providers are generally focused on reacting to problems. We choose to focus our efforts on proactive planning which results in comparatively little need to react to issues. Through Total Networks’ formal review and planning process, we meet with you on a quarterly, semi-annual, or annual basis, depending on your company’s size and complexity. We present a clear report about your current systems, identify areas for improvement, list options with recommendations, and help you forecast future costs. We work with you to ensure you are proactively managing your technology needs, so you are not blindsided by risk issues, problems, or costs. No surprises.
Local and personal service
While we can often work on your network remotely, we are readily available for on-site service when required. Our engineers are clearly established technical experts and expert communicators.
We manage your technology – we don’t let it manage you
We avoid recurring issues, and effectively fix things right the first time. Our goal is to minimize the amount of time you spend calling us or worrying about computer problems.
One partner for all your technology needs
In addition to IT support, we offer business communications, document management, and backup & disaster recovery support. We will also act as your liaison to provide the best solution for telephony & circuit providers, etc. A single strategic partner can save you time and money.