IT Support Help Desk (602) 412-5000 | Sales (602) 412-5025

Working with Total Networks –
IT Consulting You Can Count On

What happens after the agreement is signed for

Total Networks to become your new IT Consultant?

timeline for total networks it consultant onboarding

Total Networks is your IT Consultant from Day 1

Total Networks will be available for IT Consulting and IT Support immediately, and we begin a detailed process to come on-site to fully document the current state of your technology. Additionally, your IT Consultant/ Account Management team will provide you a client questionnaire to help us confirm important information such as providers of internet, phone, copier, line of business software, and emergency contact information within your firm and your building office(s).

If we identify any mission-critical tasks, particularly any significant security risks, or items impacting your productivity, we will begin to address them right away. Your IT Consultant will also begin compiling information for our first business technology review (BTR) meeting. After about 30 days, we will have the initial BTR meeting. The quality and efficiency of technology planning is what differentiates Total Networks from other providers. In this meeting, we will begin to work with you to develop a focused plan for the next 3-6 months as well as a 36-month roadmap to take your business where it needs to be regarding its technology. Our IT Consulting and Account Management process will determine priorities, discuss options, budget and dates for what needs to happen. The audience for BTR meetings should include the individual who acts as your Chief Operating Officer (COO) or Firm Administrator as well as a business owner.

As we begin to carefully evolve your technology to improve it, we will continue to provide support for your firm by a combination of on-site and remote support. Additionally, follow-up ongoing regular IT Consulting and Planning meetings with your COO and a business owner with Total Networks is essential. These ongoing BTR meetings occur between 1 to 3 times per year depending upon the size, complexity, and changes to your business. We always do our homework before these meetings, listen to your concerns and desires, and collaborate with you to maintain an optimal 36-month plan and budget.

How our IT Consultants Work with You

We listen to your business goals and concerns
Our IT Consultants help you plan a preliminary strategy
We on-board and begin IT Support
We meet with your leadership team to refine the plan, set timelines and budgets
IT Consulting is ongong; we meet regularly to update goals and plan for your business success.

When comparing the experiences of my recent managed services provider with Total Networks, the service was worlds apart….LITERALLY! After switching to Total Networks, I felt much clearer about the direction we were headed, better about the choices we made and I was actually experiencing the ease of doing business (the time savings) that the previous provider promised but NEVER delivered on. My time has truly been freed up!

John Binsfield

General Southwest Insurance Agency

Partnering with Total Networks has been the best technology decision we have made.

Gregory L. Miles

Founding Partner, Davis Miles McGuire Gardner, PLLC

Contact Us for an IT Consultation

Call (602) 412-5025 or complete this form to learn more about how we can improve your experience with technology

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Here’s what our clients have to say about our IT Consulting and IT Support

Ed RichardsonEd Richardson ★★★★★ Great Job with minimum time wasted. quick and professionalResponse from the ownerThank you, Ed! Nicole TaylorNicole Taylor ★★★★★ We recently made the switch to Total Networks and we couldn't be happier. Our entire team is very appreciatative of the professionalism, quick response and knowlegdeable engineers we have worked with so far.Response from the ownerThank you for trusting us to manage your technology, Nicole! We are enjoying working with you as well. Carole MarxCarole Marx ★★★★★ Westley at Total Networks solved Nataly's IT request super fast!Response from the ownerThanks, Carole! Xavier BustamanteXavier Bustamante ★★★★★ Excellent service..XBResponse from the ownerThank you, Xavier! Anna Marie FernandezAnna Marie Fernandez ★★★★★ The Total Networks team really just rocks it. You are never disappointed with their service. Like ever.Response from the ownerThank you, Anna Marie! Wayne GardnerWayne Gardner ★★★★★ The entire team is focused and professional. They share your concerns and stay on the issues until there are good solutions for each issue. Scott is exceptional.Response from the ownerThanks, Wayne! Dawn WhiteDawn White ★★★★★ Total Networks was professional and responsive. My issue was resolved to my satisfaction in a timely manner and with courtesy. Thanks Westley, it was pleasure working with you.Response from the ownerThanks Dawn for the review and your business! jared leungjared leung ★★★★★ Great support. Luke is always there to help me, even when I had trouble overseas.Response from the ownerThank you Jared! Leslie BlowersLeslie Blowers ★★★★★ Wesley did a great job helping me swap my computer. Great company. Always quick to help.Response from the ownerThanks, Leslie! Tammi AgostaTammi Agosta ★★★★★ Rick is always very responsive. Great job!!Response from the ownerThanks, Tammi! Ellie E.Ellie E. ★★★★★ Very helpful, professional, and friendly. Thank you.Response from the ownerThanks for the positive feedback! Glad we could help. Candace McDonaldCandace McDonald ★★★★★ Service was immediate and solved my concernsResponse from the ownerThank you for the kind words, Candace! Happy we could help! Tod RobinsTod Robins ★★★★★ Fast and easy resolution to my laptop issues!Response from the ownerThank you, Tod! Robyn CottierRobyn Cottier ★★★★★ Appreciate your time and quick fix. THANKS!!Response from the ownerThanks, Robyn! js_loader