IT Support Help Desk (602) 412-5000 | Sales (602) 412-5025

Working with Total Networks –
IT Consulting You Can Count On

What happens after the agreement is signed for

Total Networks to become your new IT Consultant?

timeline for total networks it consultant onboarding

Total Networks is your IT Consultant from Day 1

Total Networks will be available for IT Consulting and IT Support immediately, and we begin a detailed process to come on-site to fully document the current state of your technology. Additionally, your IT Consultant/ Account Management team will provide you a client questionnaire to help us confirm important information such as providers of internet, phone, copier, line of business software, and emergency contact information within your firm and your building office(s).

If we identify any mission-critical tasks, particularly any significant security risks, or items impacting your productivity, we will begin to address them right away. Your IT Consultant will also begin compiling information for our first business technology review (BTR) meeting. After about 30 days, we will have the initial BTR meeting, which will typically take between 90 to 120 minutes. The quality and efficiency of technology planning is what differentiates Total Networks from other providers. In this meeting, we will begin to work with you to develop a focused plan for the next 3-6 months as well as a 36-month roadmap to take your business where it needs to be regarding its technology. Our IT Consulting and Account Management process will determine priorities, discuss options, budget and dates for what needs to happen. The audience for BTR meetings should include the individual who acts as your Chief Operating Officer (COO) or Firm Administrator as well as a business owner.

As we begin to carefully evolve your technology to improve it, we will continue to provide support for your firm by a combination of on-site and remote support. Additionally, follow-up ongoing regular IT Consulting and Planning meetings with your COO and a business owner with Total Networks is essential. These ongoing BTR meetings occur between 1 to 3 times per year depending upon the size, complexity, and changes to your business and typically require 30-60 minutes. Our goal is to always do our homework before these meetings, listen to your concerns and desires, and collaborate with you to maintain an optimal 36-month plan and budget.

How our IT Consultants Work with You

We listen to your business goals and concerns
Our IT Consultants help you plan a preliminary strategy
We on-board and begin IT Support
We meet with your leadership team to refine the plan, set timelines and budgets
IT Consulting is ongong; we meet regularly to update goals and plan for your business success.

When comparing the experiences of my recent managed services provider with Total Networks, the service was worlds apart….LITERALLY! After switching to Total Networks, I felt much clearer about the direction we were headed, better about the choices we made and I was actually experiencing the ease of doing business (the time savings) that the previous provider promised but NEVER delivered on. My time has truly been freed up!

John Binsfield

General Southwest Insurance Agency

Partnering with Total Networks has been the best technology decision we have made.

Gregory L. Miles

Founding Partner, Davis Miles McGuire Gardner, PLLC

Contact Us for an IT Consultation

Call (602) 412-5025 or complete this form to learn more about how we can improve your experience with technology

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Here’s what our clients have to say about our IT Consulting and IT Support

Everyone at Total Networks is GREAT!!!!
Elena Grant
Elena Grant
16:37 12 Nov 20
Excellent customer service! My problem was after hours and Owen went above and beyond to get me going again! I highly recommend Total Networks to anyone!!
Rich Trotti
Rich Trotti
01:49 07 Nov 20
Carol did great and helped a lot.
Kevin
Kevin
05:43 17 Oct 20
Great service with Total Networks! They always respond very quickly and can fix things right away.
Tim Mcanally
Tim Mcanally
23:09 09 Oct 20
Luke is the best. Did he get that raise I put in for him? Thank you
The Magub family
The Magub family
19:33 11 Aug 20
No matter what issues we have with our network, Luke always has the solution!
Allen Cornell
Allen Cornell
18:36 04 Aug 20
Worked with Carol today at Total Networks. She was awesome. Very professional, quick, courteous and friendly. Got the job done right!
Wes Caspers
Wes Caspers
18:35 24 Jul 20
Jeff is awesome and resolved my issue quickly!
Donna Walters
Donna Walters
17:49 23 Jul 20
Total Networks provides fantastic IT service! I always get timely help and have never had an issue they couldn't resolve.
Heather M
Heather M
16:24 20 Jul 20
I love this team. Super friendly, the staff will make you feel like you know each other for years. THANK YOU SO MUCH GUYS!!!
Diana Fisher
Diana Fisher
19:35 08 Jul 20
I thought I was expecting a call to connect my printer and they showed up to make it happen. Fast, friendly, and speedy service!
tifiny bowman
tifiny bowman
22:39 06 Jul 20
Great job guys!
Jason Ottman
Jason Ottman
23:37 09 Jun 20
This company is one of the best I've dealt with over the past year. I highly recommend them. They have all the knowledge we ever need and the few times they have had to learn a little more about a random program, they haven't hesitated to work hard to do what was needed.
Tamara Urban
Tamara Urban
18:11 02 Jun 20
Yet another issue solved by this all star team! Thank you for everything you've done in getting our new system setup and running smoothly!
Tom Brook
Tom Brook
17:25 23 Apr 20