IT Support Help Desk (602) 412-5000 | Sales (602) 412-5025

Working with Total Networks –
IT Consulting You Can Count On

What happens after the agreement is signed for

Total Networks to become your new IT Consultant?

timeline for total networks it consultant onboarding

Total Networks is your IT Consultant from Day 1

Total Networks will be available for IT Consulting and IT Support immediately, and we begin a detailed process to come on-site to fully document the current state of your technology. Additionally, your IT Consultant/ Account Management team will provide you a client questionnaire to help us confirm important information such as providers of internet, phone, copier, line of business software, and emergency contact information within your firm and your building office(s).

If we identify any mission-critical tasks, particularly any significant security risks, or items impacting your productivity, we will begin to address them right away. Your IT Consultant will also begin compiling information for our first business technology review (BTR) meeting. After about 30 days, we will have the initial BTR meeting. The quality and efficiency of technology planning is what differentiates Total Networks from other providers. In this meeting, we will begin to work with you to develop a focused plan for the next 3-6 months as well as a 36-month roadmap to take your business where it needs to be regarding its technology. Our IT Consulting and Account Management process will determine priorities, discuss options, budget and dates for what needs to happen. The audience for BTR meetings should include the individual who acts as your Chief Operating Officer (COO) or Firm Administrator as well as a business owner.

As we begin to carefully evolve your technology to improve it, we will continue to provide support for your firm by a combination of on-site and remote support. Additionally, follow-up ongoing regular IT Consulting and Planning meetings with your COO and a business owner with Total Networks is essential. These ongoing BTR meetings occur between 1 to 3 times per year depending upon the size, complexity, and changes to your business. We always do our homework before these meetings, listen to your concerns and desires, and collaborate with you to maintain an optimal 36-month plan and budget.

How our IT Consultants Work with You

We listen to your business goals and concerns
Our IT Consultants help you plan a preliminary strategy
We on-board and begin IT Support
We meet with your leadership team to refine the plan, set timelines and budgets
IT Consulting is ongong; we meet regularly to update goals and plan for your business success.

When comparing the experiences of my recent managed services provider with Total Networks, the service was worlds apart….LITERALLY! After switching to Total Networks, I felt much clearer about the direction we were headed, better about the choices we made and I was actually experiencing the ease of doing business (the time savings) that the previous provider promised but NEVER delivered on. My time has truly been freed up!

John Binsfield

General Southwest Insurance Agency

Partnering with Total Networks has been the best technology decision we have made.

Gregory L. Miles

Founding Partner, Davis Miles McGuire Gardner, PLLC

Contact Us for an IT Consultation

Call (602) 412-5025 or complete this form to learn more about how we can improve your experience with technology

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Here’s what our clients have to say about our IT Consulting and IT Support

Excellent and speedy work. Tremendous staff. Very knowledgeable and capable. This is the best firm we have ever used. Carol is always great!
Response from the owner: Thank you, Peter!
JB at Total Networks solved my IT request super fast!
Response from the owner: Thanks, Carole!
Total Networks was professional and responsive. My issue was resolved to my satisfaction in a timely manner and with courtesy. Thanks Vish, Heavah and Westley, it was pleasure working with you.
Response from the owner: Thanks Dawn for the review and your business!
Great Job with minimum time wasted. quick and professional
Response from the owner: Thanks, Ed!
The entire team is focused and professional. They share your concerns and stay on the issues until there are good solutions for each issue. Scott is exceptional.
Response from the owner: Thank you, Wayne!
We recently made the switch to Total Networks and we couldn't be happier. Our entire team is very appreciatative of the professionalism, quick response and knowlegdeable engineers we have worked with so far.
Response from the owner: Thank you for trusting us to manage your technology, Nicole! We are enjoying working with you as well.
Excellent service..XB
Response from the owner: Thank you, Xavier!
The Total Networks team really just rocks it. You are never disappointed with their service. Like ever.
Response from the owner: Thank you, Anna Marie!
Great support. Luke is always there to help me, even when I had trouble overseas.
Response from the owner: Thank you Jared!
Wesley did a great job helping me swap my computer. Great company. Always quick to help.
Response from the owner: Thanks, Leslie!
Rick is always very responsive. Great job!!
Response from the owner: Thanks, Tammi!
Very helpful, professional, and friendly. Thank you.
Response from the owner: Thanks for the positive feedback! Glad we could help.
Service was immediate and solved my concerns
Response from the owner: Thank you for the kind words, Candace! Happy we could help!