IT Support Help Desk (602) 412-5000 | Sales (602) 412-5025

Working with Total Networks –
IT Consulting You Can Count On

What happens after the agreement is signed for

Total Networks to become your new IT Consultant?

timeline for total networks it consultant onboarding

Total Networks is your IT Consultant from Day 1

Total Networks will be available for IT Consulting and IT Support immediately, and we begin a detailed process to come on-site to fully document the current state of your technology. Additionally, your IT Consultant/ Account Management team will provide you a client questionnaire to help us confirm important information such as providers of internet, phone, copier, line of business software, and emergency contact information within your firm and your building office(s).

If we identify any mission-critical tasks, particularly any significant security risks, or items impacting your productivity, we will begin to address them right away. Your IT Consultant will also begin compiling information for our first business technology review (BTR) meeting. After about 30 days, we will have the initial BTR meeting. The quality and efficiency of technology planning is what differentiates Total Networks from other providers. In this meeting, we will begin to work with you to develop a focused plan for the next 3-6 months as well as a 36-month roadmap to take your business where it needs to be regarding its technology. Our IT Consulting and Account Management process will determine priorities, discuss options, budget and dates for what needs to happen. The audience for BTR meetings should include the individual who acts as your Chief Operating Officer (COO) or Firm Administrator as well as a business owner.

As we begin to carefully evolve your technology to improve it, we will continue to provide support for your firm by a combination of on-site and remote support. Additionally, follow-up ongoing regular IT Consulting and Planning meetings with your COO and a business owner with Total Networks is essential. These ongoing BTR meetings occur between 1 to 3 times per year depending upon the size, complexity, and changes to your business. We always do our homework before these meetings, listen to your concerns and desires, and collaborate with you to maintain an optimal 36-month plan and budget.

How our IT Consultants Work with You

We listen to your business goals and concerns
Our IT Consultants help you plan a preliminary strategy
We on-board and begin IT Support
We meet with your leadership team to refine the plan, set timelines and budgets
IT Consulting is ongong; we meet regularly to update goals and plan for your business success.

When comparing the experiences of my recent managed services provider with Total Networks, the service was worlds apart….LITERALLY! After switching to Total Networks, I felt much clearer about the direction we were headed, better about the choices we made and I was actually experiencing the ease of doing business (the time savings) that the previous provider promised but NEVER delivered on. My time has truly been freed up!

John Binsfield

General Southwest Insurance Agency

Partnering with Total Networks has been the best technology decision we have made.

Gregory L. Miles

Founding Partner, Davis Miles McGuire Gardner, PLLC

Contact Us for an IT Consultation

Call (602) 412-5025 or complete this form to learn more about how we can improve your experience with technology

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Here’s what our clients have to say about our IT Consulting and IT Support

Jeff always is able to fix anything! Great job on the check scanner.
Rebecca Alberti
Rebecca Alberti
14:44 31 Jan 23
All of the above!!
Tammi Agosta
Tammi Agosta
17:21 23 Jan 23
Carol was knowledgeable, professional and sensitive to my concerns and issues.
Wayne Gardner
Wayne Gardner
18:21 27 Dec 22
Connor answered all of my questions and took care of what I needed. The people here are great.
Tim Mcanally
Tim Mcanally
23:33 22 Dec 22
Great job Owen, I would recommend you to anyone!!!!!!
Elena Grant
Elena Grant
22:38 05 Dec 22
Good response time.
Jane Maasz
Jane Maasz
20:32 10 Nov 22
love these guys especially josh he's my hero
Damon Young
Damon Young
16:33 10 Nov 22
Great company, great professional and helpful staff.
Keila Ortiz
Keila Ortiz
23:36 08 Nov 22
Cory did a great job! I got what I needed done within minutes!
Diana Clark
Diana Clark
23:46 04 Nov 22
Took less than 15 minutes for the problem to be corrected!
Holly Latham
Holly Latham
19:44 03 Nov 22
They were great help with my issue and fun to talk to, great personality
Mike Vogt
Mike Vogt
21:24 31 Oct 22
Top of the line customer service!!!!Excellent service..XB
Xavier Bustamante
Xavier Bustamante
20:04 31 Oct 22
I needed help on my machine to fax and scan. Joshua was good, fast, polite and very courteous. He got it fixed and working and explained to me. Great job!!!
Maria Salaiz-Valdez
Maria Salaiz-Valdez
22:58 28 Oct 22
Connor is a wiz! Thanks so much for such fast service!
Tina Thompson
Tina Thompson
00:39 26 Oct 22
Great response time and helpful feedback!
jaasynergy8
jaasynergy8
18:44 05 Oct 22
Great Job with minimum time wasted. quick and professional
Ed Richardson
Ed Richardson
17:56 29 Sep 22
thank you so much for the quick response time on this issue! liz
Elizabeth Chavez
Elizabeth Chavez
23:04 22 Sep 22
Luke Barnes always finds a solution, there is no roadblock too big to overcome for him.
Allen Cornell
Allen Cornell
21:43 08 Sep 22
Great!
Shawn was perfect as always! Great job Total Networks. He found the folder and saved the day!
Meagan Langs
Meagan Langs
15:36 21 Jun 22
Great support. Luke is always there to help me, even when I had trouble overseas.
jared leung
jared leung
19:37 20 Jun 22
We love Scott!!!! He’s the best, we had a great TEAMS training.
Elizabeth Chavez
Elizabeth Chavez
01:26 02 Jun 22
Jeff is awesome! Love it when I get him on the phone because I know I'm getting super fast and super quality technical expertise work!
Monica Tonkin
Monica Tonkin
19:29 17 May 22
Very courteous when the problem was clearly on my end!
Debbie Kenny
Debbie Kenny
16:32 22 Apr 22
Luke got back to me ASAP? Thank you
The Magub family
The Magub family
14:41 14 Mar 22
Excellent service!
Jacqueline McAferty
Jacqueline McAferty
20:16 25 Feb 22
Really enjoy their responsiveness and their attention to detail.
Holly Latham
Holly Latham
19:54 04 Jan 22
David is excellent like usual. He knew what to do right away and got it fixed after a few minutes. Thanks again David!
Carlos
Carlos
23:35 27 Dec 21
They respond very quickly and solved problem.....also calmed me down
Becky McDonald
Becky McDonald
16:34 01 Sep 21
Luke is the greatest.
charlie davis
charlie davis
01:35 27 Jul 21
Carol is always very helpful and courteous when I have talked with her. She goes above and beyond. 🙂
Camille Roberts
Camille Roberts
16:36 26 Jul 21
Carol's assistance was very efficient. It was critical for this task to be completed in a timely manner and Carol accomplished this.
Austin Trujillo
Austin Trujillo
22:38 10 Jun 21
Rick was fantastic! Quick to respond and fix the problem! Very impressed 🙂
Ashley Atkinson
Ashley Atkinson
17:47 10 Jun 21
Quick and speedy fix to my problem. Thank you Debbie!
Dylan Jones
Dylan Jones
17:49 24 May 21
Very fast and great service
Brian McGlynn
Brian McGlynn
00:34 29 Apr 21
Scott to the rescue, AGAIN!!!
Mike Darrow
Mike Darrow
21:36 12 Mar 21
Yet another issue solved by this all star team! Thank you for everything you've done in getting our new system setup and running smoothly!
Tom Brook
Tom Brook
19:41 29 Jan 21
Best IT company I have worked with. Anytime I have a question or an issue it is resolved very quickly. I recommend them to everyone.
Richard Trotti
Richard Trotti
18:04 21 Jan 21
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