IT Support that Delivers
The right technology can make the difference between your business surviving and thriving. Total Networks works with business leaders to ensure that you have the technology and managed IT support, so your business succeeds.
Our Team is Your Team
Our client service directors work with you to develop your IT roadmap and guide you to achieve your business goals. Total Networks’ help desk technicians respond immediately to resolve everyday user issues, and our senior engineers work to proactively keep your IT environment healthy and secure. When you outsource IT Support to Total Networks you get an efficient and scalable managed IT department.
Your Business Technology Roadmap
We collaborate with our IT Support clients to jointly create and maintain an up-to-date 3-year, effective written technology plan and budget. Our business technology consulting includes face-to-face meetings with the business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.
Total Networks invests in time to research, test and vet the best options for your IT architecture plan. Keys to success include fundamentals like identity management, single sign-on, 2-factor authentication, self-service password resets, and cloud technologies that can increase security and productivity for your team.
Business Strategy Meetings
Our managed IT service includes face-to-face meetings with business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.
LIfeCycle Management
Your Director of Client Service will work with you to develop a plan to refresh equipment to maintain supported operating systems and efficient hardware. Your plan will help manage warranties, software subscriptions and software updates.
Vendor Management
We coordinate with other vendors for things like circuits, printers, internet, conferencing, faxing and more. Total Networks’ IT vendor management solutions will help reduce your frustrations and headaches, getting you top-quality services at the right price.
Security Focus
Total Networks is committed to security best practices. All IT Support plans include security tools. We also provide a security assessment, identify gaps, and create an action plan to continually update your business security technology tools and systems.
What We Do Best
We deliver top-notch IT Support for businesses that value technology.
Responsive IT Support
We have a live answer help desk, so when you call, a tech will start resolving your issue immediately. We answer your IT Support calls live, 24×7. After hours, wait times are less than 2 minutes before you are connected to the on-call engineer for emergency support.
Proactive Planning
We avoid recurring issues and effectively fix things right the first time. We exist to provide time for our clients – time to be efficient and productive. We honor our clients’ time by helping ensure that everything works correctly in the first place and whenever our clients need help we provide that assistance as rapidly as possible and with the least impact to our clients.
Strategic Technology Planning
We guide business leaders to develop a Smart IT plan to avoid technology potholes. We take time to understand where you are headed. Our engineers continually research how IT is evolving, and ensure that our clients’ technology is efficient, effective and takes advantage of the latest advances in technology. Total Networks’ unique approach ensures:
- Fewer IT disruptions or distractions
- Productive, efficient employees
- Carefully planned upgrades for lower costs.
Security Comes Standard
Total Networks has achieved the CompTIA Security Trustmark™, a validation of our commitment to use industry accepted IT security best practices. The CompTIA Security Trustmark™ identifies solution providers that consistently follow security best practices by helping companies to identify regulatory compliance gaps and address problem areas in security policies, processes and planning.
What We Don’t Do
Is there a Mutual Fit?
Residential/ Home User Support
We provide support to our VIP client’s home office. We do not support residential users that are not engaged with Total Networks for business IT Support.
Ad-Hoc/ Hourly Support
We focus on providing proactive support for clients with an ongoing relationship.
Reviews of Our IT Support
Candace M.
20:58 16 May 23
Service was immediate and solved my concerns
Tod R.
17:32 11 May 23
Fast and easy resolution to my laptop issues!
Carole M.
19:39 09 May 23
Erik at Total Networks solved my printing issue very quickly.
Robyn C.
18:35 13 Apr 23
Appreciate your time and quick fix. THANKS!!
Bonne H.
18:39 06 Mar 23
Thank you Total Net Works for the years of assistance you have provided for me. Some of my problems have not been easy for the techs to figure out but they never give up on me and always have provided a solution to my technical problems. Each of your Technicians have been so nice and very patient which calmed my nerves when my computer would not cooperate with me. 🙂 One way or another they never give up and stay right with me until the problem is solved. You have such a great caring company and I am so very grateful for such excellent service! :)Thank you again,Bonne joy Holloman 🙂
Rebecca A.
20:25 26 Feb 23
Jeff always is able to fix anything! Great job on the check scanner.
Sarah H.
19:06 08 Feb 23
Connor was efficient and helpful. He was friendly and resolved my issue in a timely manner.
Wayne G.
18:21 27 Dec 22
Carol was knowledgeable, professional and sensitive to my concerns and issues.
Tim M.
23:33 22 Dec 22
Connor answered all of my questions and took care of what I needed. The people here are great.
Elena G.
22:38 05 Dec 22
Great job Owen, I would recommend you to anyone!!!!!!
Damon Y.
16:33 10 Nov 22
love these guys especially josh he's my hero
Keila O.
23:36 08 Nov 22
Great company, great professional and helpful staff.
Diana C.
23:46 04 Nov 22
Cory did a great job! I got what I needed done within minutes!
Holly L.
19:44 03 Nov 22
Took less than 15 minutes for the problem to be corrected!
Mike V.
21:24 31 Oct 22
They were great help with my issue and fun to talk to, great personality
Tina T.
00:39 26 Oct 22
Connor is a wiz! Thanks so much for such fast service!
jaasynergy8
18:44 05 Oct 22
Great response time and helpful feedback!
Ed R.
17:56 29 Sep 22
Great Job with minimum time wasted. quick and professional
Elizabeth C.
23:04 22 Sep 22
thank you so much for the quick response time on this issue! liz
Allen C.
21:43 08 Sep 22
Luke Barnes always finds a solution, there is no roadblock too big to overcome for him.
Meagan L.
15:36 21 Jun 22
Shawn was perfect as always! Great job Total Networks. He found the folder and saved the day!
jared L.
19:37 20 Jun 22
Great support. Luke is always there to help me, even when I had trouble overseas.
Elizabeth C.
01:26 02 Jun 22
We love Scott!!!! He’s the best, we had a great TEAMS training.
Monica M.
19:29 17 May 22
Jeff is awesome! Love it when I get him on the phone because I know I'm getting super fast and super quality technical expertise work!
Debbie K.
16:32 22 Apr 22
Very courteous when the problem was clearly on my end!
The Magub F.
14:41 14 Mar 22
Luke got back to me ASAP? Thank you
Bart D.
19:54 04 Jan 22
Really enjoy their responsiveness and their attention to detail.
Carlos
23:35 27 Dec 21
David is excellent like usual. He knew what to do right away and got it fixed after a few minutes. Thanks again David!
Becky M.
16:34 01 Sep 21
They respond very quickly and solved problem.....also calmed me down
Camille R.
16:36 26 Jul 21
Carol is always very helpful and courteous when I have talked with her. She goes above and beyond. 🙂
Austin T.
22:38 10 Jun 21
Carol's assistance was very efficient. It was critical for this task to be completed in a timely manner and Carol accomplished this.
When comparing the experiences of my recent managed services provider with Total Networks, the service was worlds apart….LITERALLY! After switching to Total Networks, I felt much clearer about the direction we were headed, better about the choices we made and I was actually experiencing the ease of doing business (the time savings) that the previous provider promised but NEVER delivered on. My time has truly been freed up!
Total Networks has the expertise required to support a law firm’s IT needs. The owner, Dave Kinsey, has a management style and an honest focus on cost control and efficiency, which I respect and trust. I have no hesitation recommending the Total Networks team to service your IT needs.
We are happy with our decision to partner with Total Networks. Our IT infrastructure and service is a critical a part of our business. Total Networks has partnered with us to provide a secure technology environment, standardize processes and equipment and provide a platform to leverage the services we offer to our clients. Total Networks is available 24/7 and we appreciate regular meetings to ensure budgets, issues and/or strategic initiatives are discussed.
Fun Facts
Happy Managed IT Support Clients
Happy IT Support End Users
Total Networks Team Members
Which IT Support plan is right for you?
Total Support
With our Total Support managed IT services program, we provide complete IT Support for a fixed monthly fee. This provides you with peace of mind knowing that Total Networks will make sure your systems “just work” with a predictable budget just like your monthly rent expense.
Support Assist
We provide strategic assistance to clients with in-house IT staff under our Support Assist Program. Our expert consultants can help your IT staff with tools and assistance to increase their productivity. We also provide the backup support they need on occasional vacation or sick days, without leaving the business exposed to unacceptable risk.
Let’s Talk
Total Networks delivers premier IT Support that Phoenix businesses depend on. We offer a complete, scalable outsourced IT Support solution for businesses of 10-200 employees that value technology. If you are ready to take your IT to the next level, complete our form or call us at (602) 412-5025 for a complimentary consultation.