IT Support Help Desk (602) 412-5000 | Sales (602) 412-5025

IT Support that Delivers

The right technology can make the difference between your business surviving and thriving. Total Networks works with business leaders to ensure that you have the technology and managed IT support so your business succeeds.

Our Team is Your Team

Our client service directors work with you to develop your IT roadmap and guide you to achieve your business goals. Total Networks’ help desk technicians respond immediately to resolve everyday user issues, and our senior engineers work to proactively keep your IT environment healthy and secure. When you outsource IT Support to Total Networks you get an efficient and scalable managed IT department.

Your Business Technology Roadmap

 

We collaborate with our IT Support clients to jointly create and maintain an up-to-date 3-year, effective written technology plan and budget. Our business technology consulting includes face-to-face meetings with the business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.

Total Networks invests in time to research, test and vet the best options for your IT architecture plan. Keys to success include fundamentals like identity management, single sign-on, 2-factor authentication, self-service password resets, and cloud technologies that can increase security and productivity for your team.
Business Strategy Meetings

Our managed IT service includes face-to-face meetings with business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.

LIfeCycle Management

Your Director of Client Service will work with you to develop a plan to refresh equipment to  maintain supported operating systems and efficient hardware. Your plan will help manage warranties, software subscriptions and software updates.

Vendor Management
We coordinate with other vendors for things like circuits, printers, internet, conferencing, faxing and more. Total Networks’ IT vendor management solutions will help reduce your frustrations and headaches, getting you top-quality services at the right price.
Security Focus

Total Networks is committed to security best practices. All IT Support plans include security tools. We also provide a security assessment, identify gaps, and create an action plan to continually update your business security technology tools and systems.

What We Do Best

We deliver top-notch IT Support for businesses that value technology.

Responsive IT Support

We have a live answer help desk, so when you call, a tech that will start resolving your issue immediately. We answer your IT Support calls live, 24×7. After hours, wait times are less than 2 minutes before you are connected to the on-call engineer for emergency support.

Proactive Planning
We avoid recurring issues and effectively fix things right the first time. We exist to provide time for our clients – time to be efficient and productive. We honor our clients’ time by helping ensure that everything works correctly in the first place and whenever our clients need help we provide that assistance as rapidly as possible and with the least impact to our clients.    
Strategic Technology Planning

We guide business leaders to develop a Smart IT plan to avoid technology potholes. We take time to understand where you are headed. Our engineers continually research how IT is evolving, and ensure that our clients’ technology is efficient, effective and takes advantage of the latest advances in technology. Total Networks’ unique approach ensures:

  • Fewer IT disruptions or distractions
  • Productive, efficient employees
  • Carefully planned upgrades for lower costs.
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Security Comes Standard
Total Networks has achieved the CompTIA Security Trustmark™, a validation of our commitment to use industry accepted IT security best practices. The CompTIA Security Trustmark™ identifies solution providers that consistently follow security best practices by helpings companies to identify regulatory compliance gaps and address problem areas in security policies, processes and planning.

What We Don’t Do

Is there a Mutual Fit?

Residential/ Home User Support
We provide support to our VIP client’s home office. We do not support residential users that are not engaged with Total Networks for business IT Support.
Ad-Hoc/ Hourly Support
We focus on providing proactive support for clients with an ongoing relationship.

Reviews of Our IT Support

Elena Grant
Elena G.
20:02 02 Dec 19
As always Total Networks is GREAT!!!!
Phil Walls
Phil W.
20:08 26 Nov 19
Great company to work with. Service is always fast, effective and professional.
Carole Marx
Carole M.
18:31 14 Nov 19
Erik at Total Networks solved my printing issue very quickly.
jared leung
jared L.
15:41 30 Oct 19
Great support. Luke is always there to help me, even when I had trouble overseas.
Gladys Scott
Gladys S.
23:18 28 Oct 19
always answers the phone great friendly and knowledgeable staff
Bonne Holloman
Bonne H.
19:06 15 Aug 19
Thank you Total Net Works for the years of assistance you have provided for me. Some of my problems have not been easy for the techs to figure out but they never give up on me and always have provided a solution to my technical problems. Each of your Technicians have been so nice and very patient which calmed my nerves when my computer would not cooperate with me. 🙂 One way or another they never give up and stay right with me until the problem is solved. You have such a great caring company and I am so very grateful for such excellent service! 🙂 Thank you again,Bonne joy Holloman 🙂
Tom Brook
Tom B.
19:05 13 Aug 19
Excellent service - diagnosed the issue immediately from my description and resolved all the issues in one session!
Lainey Pizanis
Lainey P.
16:04 21 Feb 19
Scott came to my rescue today, again! He's always able to help me and is patient. Thanks again, Lainey
Kathleen Counihan
Kathleen C.
23:29 18 Oct 18
Total Networks exceeds our expectations. The staff are professional, knowledgeable, responsive and treat everyone with the utmost respect. Shawn and Chris are a great team of technicians. We would like to have them back for future projects. Thanks guys.
Mary Depoe
Mary D.
20:55 18 Jul 18
Absolutely a delight to work with every person on duty when I call. They stay with a problem until it's fixed. They are knowledgeable, dependable, friendly and extremely good at what they do.
front desk
front D.
21:53 29 Jun 18
I think every office should have TN! This is the best and smoothest IT company of any of the law firms I've worked in (20+ years).
Tim Hoffland
Tim H.
22:36 22 Mar 18
Excellent support, knowledgeable staff and fast response times!
Char Cruz
Char C.
22:15 22 Mar 18
The techs at Total Networks are reliable, friendly, and knowledgeable. I highly recommend them.
Allison Duffy Skeif
Allison Duffy S.
19:23 12 Feb 18
Dave and Stephanie at Total Networks have an excellent team of highly skilled engineers to solve your office technology challenges. Bonus is their whole staff is a pleasure to work with!
Rick James
Rick J.
21:21 11 Dec 17
Hands-down the best IT company out there, they are available 24/7 and provide excellent customer service and support. I would highly recommend these folks to any business looking for a quality IT company!
Kevin Studdard
Kevin S.
22:28 20 Nov 17
Thanks Scott! Some people in your office would say my expectations are very high and it’s hard to get a good score out of me and that may be true, but you deserve the scores I've given you today. You kept me updated every step of the way and you were really on top of the situation. You are a great addition to the TN team. Thank you for all you have done on this ticket. I not only look for TN to resolve the issue, but I look for the customer service piece provided a long the way. You nailed on both counts. Well done and thank you!
Matthew Estabrook
Matthew E.
16:27 20 Sep 17
As a technology consultant, I know what business IT professional services should look like. Total Networks embodies these principals, delivering the highest level of customer service and system availability around. If you need a managed services provider in Phoenix, it doesn't get much better than this!
Jennifer Molina
Jennifer M.
21:41 19 Sep 17
I always receive quality service from Total Networks. Cory was so helpful. He quickly and efficiently solved my problem.
Michel Wilds
Michel W.
23:43 10 Aug 17
“Shawn is a superstar!!!! We have enjoyed him and are so impressed with his expertise, his calmness in handling every situation and his attention to detail. He listens to every problem and quietly fixes it. Never in the 25 years that I have been here have I experienced a more educated, professional who not only knows what he is doing but does it with grace and without talking down to the employees and professionals here that are not as technically savvy as he is. Thank you Shawn!!! Linley is always quick to respond to my needs and follows through with anything that we are needing and has always been very kind and professional.”
Carrie Valenzuela
Carrie V.
22:15 29 Nov 16
I really appreciated that Debbie followed up on my help "ticket" and kept working on the matter until it was FULLY resolved. She is one of the many great staff members at Total Networks.
Kara Rosseaux
Kara R.
18:59 11 Sep 16
Our experience with Total Networks has been very positive. They are responsive and are a true business partner in every sense of the word. In an industry where time is money, all efforts are made to minimize interruptions in service and their forward thinking strategic approach is key to our business.
Gina Sanfillippo
Gina S.
22:07 29 Aug 16
Working with Total Networks was an amazing experience. I can’t say enough about how much I appreciated their “come in and take over attitude” while at the same time being that “behind the scenes, quiet giant” that watches over quite honestly, the most important aspect of our business – client data. They are responsive, professional, knowledgeable, sure-footed and kind. They treated everyone with the utmost respect no matter who called in with a service ticket. The techs always remained patient when someone called in, no matter how big or how silly the request might have been. THANK YOU TOTAL NETWORKS!
Dr. Watson
Dr. W.
19:05 08 Jul 16
Debbie is absolutely wonderful to work with. Her prompt attention to all details and helpful guidance is appreciated very much. Our partnership with TN is outstanding and Debbie has helped prove this time and time again!
Becky Trujillo
Becky T.
21:16 16 Jun 16
Total Network's has been amazing to work with, compared to what we had before - it's like night and day! Their ticketing system is great you know that they are working on getting you a resolution and if one person doesn't know the answer or they can't fix the issue; they will work together as a team to figure things out.
Stephanie DeBuhr
Stephanie D.
19:26 16 Jun 16
Dan worked with me on an issue that I was having relating to combining multiple files and multiple types of files using a new program. He was wonderful and really spent a great deal of time first figuring out a process and then teaching the process to me. Over the next few days both Luke and Dionte followed up with me to make sure everything was working as it should. All three guys are terrific to work with. The follow up is greatly appreciated.
Alan Soelberg
Alan S.
21:40 11 May 16
Great experience with Total Networks. The tech was thorough, clearly communicated and helped me understand my options, then promptly executed my desired outcome. Thanks Total Networks! Big thumbs up.
Eadie Rudder
Eadie R.
20:13 09 May 16
My last contact was with Tony and I frequently work with Debbie and Marc. Always get a good result!
Kristen Richard
Kristen R.
15:46 21 Jan 16
Shawn at Total Networks is my go-to guy for any computer problems. He is energetic and helpful when it comes to explaining the issue and how to avoid the problem in the future. The great thing about Total Networks is they are happy and willing to help with the smallest request to the most complex request and everywhere in between.
JoAnne huff
JoAnne H.
19:26 30 Dec 15
I always get excellent and immediate service from our Total Networks techs. Someone always answers the phone, and their customer kindness is always evident. Thanks!!
Next Reviews
When comparing the experiences of my recent managed services provider with Total Networks, the service was worlds apart….LITERALLY! After switching to Total Networks, I felt much clearer about the direction we were headed, better about the choices we made and I was actually experiencing the ease of doing business (the time savings) that the previous provider promised but NEVER delivered on. My time has truly been freed up! John Binsfield

General Southwest Insurance Agency

Total Networks has the expertise required to support a law firm’s IT needs.  The owner, Dave Kinsey, has a management style and an honest focus on cost control and efficiency, which I respect and trust.  I have no hesitation recommending the Total Networks team to service your IT needs. Holly Einspahr

Firm Administrator, Radix Law

We are happy with our decision to partner with Total Networks. Our IT infrastructure and service is a critical a part of our business. Total Networks has partnered with us to provide a secure technology environment, standardize processes and equipment and provide a platform to leverage the services we offer to our clients.  Total Networks is available 24/7 and we appreciate regular meetings to ensure budgets, issues and/or strategic initiatives are discussed. Jacqueline McAfterty

Chief Operating Officer, Davis Miles McGuire Gardner, PLLC

Fun Facts

Happy Managed IT Support Clients

Happy IT Support End Users

Total Networks Team Members

Which IT Support plan is right for you?

Total Support

With our Total Support managed IT services program, we are able to provide complete IT Support for a fixed monthly fee. This provides you with peace of mind knowing that Total Networks will make sure your systems “just work” with a predictable budget just like your monthly rent expense.

Support Assist

We provide strategic assistance to clients with in-house IT staff under our Support Assist Program. Our expert consultants can help your IT staff with tools and assistance to increase their productivity. We also provide the backup support they need on occasional vacation or sick days, without leaving the business exposed to unacceptable risk.

Let’s Talk

Total Networks delivers premier IT Support that Phoenix businesses depend on. We offer a complete, scalable outsourced IT Support solution for businesses of 10-200 employees that value technology. If you are ready to take your IT to the next level, complete our form or call us at (602) 412-5025 for a complimentary consultation.

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