IT Support Help Desk (602) 412-5000 | Sales (602) 412-5025

IT Support that Delivers

The right technology can make the difference between your business surviving and thriving. Total Networks works with business leaders to ensure that you have the technology and managed IT support so your business succeeds.

Our Team is Your Team

Our client service directors work with you to develop your IT roadmap and guide you to achieve your business goals. Total Networks’ help desk technicians respond immediately to resolve everyday user issues, and our senior engineers work to proactively keep your IT environment healthy and secure. When you outsource IT Support to Total Networks you get an efficient and scalable managed IT department.

Your Business Technology Roadmap

 

We collaborate with our IT Support clients to jointly create and maintain an up-to-date 3-year, effective written technology plan and budget. Our business technology consulting includes face-to-face meetings with the business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.

Total Networks invests in time to research, test and vet the best options for your IT architecture plan. Keys to success include fundamentals like identity management, single sign-on, 2-factor authentication, self-service password resets, and cloud technologies that can increase security and productivity for your team.
Business Strategy Meetings

Our managed IT service includes face-to-face meetings with business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.

LIfeCycle Management
Your Director of Client Service will work with you to develop a plan to refresh equipment to  maintain supported operating systems and efficient hardware. Your plan will help manage warranties, software subscriptions and software updates.
Vendor Management
We coordinate with other vendors for things like circuits, printers, internet, conferencing, faxing and more. Total Networks’ IT vendor management solutions will help reduce your frustrations and headaches, getting you top-quality services at the right price.
Security Focus
Total Networks is committed to security best practices. All IT Support plans include security tools. We also provide a security assessment, identify gaps, and create an action plan to continually update your business security technology tools and systems.

What We Do Best

We deliver top-notch IT Support for businesses that value technology.

Responsive IT Support

We have a live answer help desk, so when you call, a tech will start resolving your issue immediately. We answer your IT Support calls live, 24×7. After hours, wait times are less than 2 minutes before you are connected to the on-call engineer for emergency support.

Proactive Planning
We avoid recurring issues and effectively fix things right the first time. We exist to provide time for our clients – time to be efficient and productive. We honor our clients’ time by helping ensure that everything works correctly in the first place and whenever our clients need help we provide that assistance as rapidly as possible and with the least impact to our clients.    
Strategic Technology Planning
We guide business leaders to develop a Smart IT plan to avoid technology potholes. We take time to understand where you are headed. Our engineers continually research how IT is evolving, and ensure that our clients’ technology is efficient, effective and takes advantage of the latest advances in technology. Total Networks’ unique approach ensures:

  • Fewer IT disruptions or distractions
  • Productive, efficient employees
  • Carefully planned upgrades for lower costs.
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Security Comes Standard

Total Networks has achieved the CompTIA Security Trustmark™, a validation of our commitment to use industry accepted IT security best practices. The CompTIA Security Trustmark™ identifies solution providers that consistently follow security best practices by helping companies to identify regulatory compliance gaps and address problem areas in security policies, processes and planning.

What We Don’t Do

Is there a Mutual Fit?

Residential/ Home User Support
We provide support to our VIP client’s home office. We do not support residential users that are not engaged with Total Networks for business IT Support.
Ad-Hoc/ Hourly Support
We focus on providing proactive support for clients with an ongoing relationship.

Reviews of Our IT Support

Tim Mcanally
Tim M.
23:09 09 Oct 20
Great service with Total Networks! They always respond very quickly and can fix things right away.
Elena Grant
Elena G.
17:10 21 Aug 20
Owen at Total Networks is GREAT recovered deleted file!!!!
The Magub family
The Magub F.
19:33 11 Aug 20
Luke is the best. Did he get that raise I put in for him? Thank you
Allen Cornell
Allen C.
18:36 04 Aug 20
No matter what issues we have with our network, Luke always has the solution!
Wes Caspers
Wes C.
18:35 24 Jul 20
Worked with Carol today at Total Networks. She was awesome. Very professional, quick, courteous and friendly. Got the job done right!
Donna Walters
Donna W.
17:49 23 Jul 20
Jeff is awesome and resolved my issue quickly!
Heather M
Heather M
16:24 20 Jul 20
Total Networks provides fantastic IT service! I always get timely help and have never had an issue they couldn't resolve.
Diana Fisher
Diana F.
19:35 08 Jul 20
I love this team. Super friendly, the staff will make you feel like you know each other for years. THANK YOU SO MUCH GUYS!!!
tifiny bowman
tifiny B.
22:39 06 Jul 20
I thought I was expecting a call to connect my printer and they showed up to make it happen. Fast, friendly, and speedy service!
Tamara Urban
Tamara U.
18:11 02 Jun 20
This company is one of the best I've dealt with over the past year. I highly recommend them. They have all the knowledge we ever need and the few times they have had to learn a little more about a random program, they haven't hesitated to work hard to do what was needed.
Tom Brook
Tom B.
17:25 23 Apr 20
Yet another issue solved by this all star team! Thank you for everything you've done in getting our new system setup and running smoothly!
Next Reviews
When comparing the experiences of my recent managed services provider with Total Networks, the service was worlds apart….LITERALLY! After switching to Total Networks, I felt much clearer about the direction we were headed, better about the choices we made and I was actually experiencing the ease of doing business (the time savings) that the previous provider promised but NEVER delivered on. My time has truly been freed up!
John Binsfield

General Southwest Insurance Agency

Total Networks has the expertise required to support a law firm’s IT needs.  The owner, Dave Kinsey, has a management style and an honest focus on cost control and efficiency, which I respect and trust.  I have no hesitation recommending the Total Networks team to service your IT needs.
Holly Einspahr

Firm Administrator, Radix Law

We are happy with our decision to partner with Total Networks. Our IT infrastructure and service is a critical a part of our business. Total Networks has partnered with us to provide a secure technology environment, standardize processes and equipment and provide a platform to leverage the services we offer to our clients.  Total Networks is available 24/7 and we appreciate regular meetings to ensure budgets, issues and/or strategic initiatives are discussed.
Jacqueline McAfterty

Chief Operating Officer, Davis Miles McGuire Gardner, PLLC

Fun Facts

Happy Managed IT Support Clients

Happy IT Support End Users

Total Networks Team Members

Which IT Support plan is right for you?

Total Support

With our Total Support managed IT services program, we are able to provide complete IT Support for a fixed monthly fee. This provides you with peace of mind knowing that Total Networks will make sure your systems “just work” with a predictable budget just like your monthly rent expense.

Support Assist

We provide strategic assistance to clients with in-house IT staff under our Support Assist Program. Our expert consultants can help your IT staff with tools and assistance to increase their productivity. We also provide the backup support they need on occasional vacation or sick days, without leaving the business exposed to unacceptable risk.

Let’s Talk

Total Networks delivers premier IT Support that Phoenix businesses depend on. We offer a complete, scalable outsourced IT Support solution for businesses of 10-200 employees that value technology. If you are ready to take your IT to the next level, complete our form or call us at (602) 412-5025 for a complimentary consultation.

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