IT Support Help Desk (602) 412-5000 | Sales (602) 412-5025

IT Support that Delivers

The right technology can make the difference between your business surviving and thriving. Total Networks works with business leaders to ensure that you have the technology and managed IT support, so your business succeeds.

Our Team is Your Team

Our client service directors work with you to develop your IT roadmap and guide you to achieve your business goals. Total Networks’ help desk technicians respond immediately to resolve everyday user issues, and our senior engineers work to proactively keep your IT environment healthy and secure. When you outsource IT Support to Total Networks you get an efficient and scalable managed IT department.

IT Support Phoenix Industires

Your Business Technology Roadmap

 

We collaborate with our IT Support clients to jointly create and maintain an up-to-date 3-year, effective written technology plan and budget. Our business technology consulting includes face-to-face meetings with the business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.

Total Networks invests in time to research, test and vet the best options for your IT architecture plan. Keys to success include fundamentals like identity management, single sign-on, 2-factor authentication, self-service password resets, and cloud technologies that can increase security and productivity for your team.
Business Strategy Meetings

Our managed IT service includes face-to-face meetings with business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.

LIfeCycle Management
Your Director of Client Service will work with you to develop a plan to refresh equipment to  maintain supported operating systems and efficient hardware. Your plan will help manage warranties, software subscriptions and software updates.
Vendor Management
We coordinate with other vendors for things like circuits, printers, internet, conferencing, faxing and more. Total Networks’ IT vendor management solutions will help reduce your frustrations and headaches, getting you top-quality services at the right price.
Security Focus
Total Networks is committed to security best practices. All IT Support plans include security tools. We also provide a security assessment, identify gaps, and create an action plan to continually update your business security technology tools and systems.

What We Do Best

We deliver top-notch IT Support for businesses that value technology.

Responsive IT Support
We have a live answer help desk, so when you call, a tech will start resolving your issue immediately. We answer your IT Support calls live, 24×7. After hours, wait times are less than 2 minutes before you are connected to the on-call engineer for emergency support.
Proactive Planning
We avoid recurring issues and effectively fix things right the first time. We exist to provide time for our clients – time to be efficient and productive. We honor our clients’ time by helping ensure that everything works correctly in the first place and whenever our clients need help we provide that assistance as rapidly as possible and with the least impact to our clients.    
Strategic Technology Planning
We guide business leaders to develop a Smart IT plan to avoid technology potholes. We take time to understand where you are headed. Our engineers continually research how IT is evolving, and ensure that our clients’ technology is efficient, effective and takes advantage of the latest advances in technology. Total Networks’ unique approach ensures:

  • Fewer IT disruptions or distractions
  • Productive, efficient employees
  • Carefully planned upgrades for lower costs.
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Security Comes Standard
Total Networks has achieved the CompTIA Security Trustmark™, a validation of our commitment to use industry accepted IT security best practices. The CompTIA Security Trustmark™ identifies solution providers that consistently follow security best practices by helping companies to identify regulatory compliance gaps and address problem areas in security policies, processes and planning.

What We Don’t Do

Is there a Mutual Fit?

Residential/ Home User Support
We provide support to our VIP client’s home office. We do not support residential users that are not engaged with Total Networks for business IT Support.
Ad-Hoc/ Hourly Support
We focus on providing proactive support for clients with an ongoing relationship.

Reviews of Our IT Support

Jess Perez
Jess Perez
1708462721
Nichole Simpson
Nichole Simpson
1707777241
Ed Richardson
Ed Richardson
1706914237
Great Job with minimum time wasted. quick and professional
Nicole Taylor
Nicole Taylor
1706906741
We recently made the switch to Total Networks and we couldn't be happier. Our entire team is very appreciatative of the professionalism, quick response and knowlegdeable engineers we have worked with so far.
Jim Cunningham
Jim Cunningham
1706894820
Carole Marx
Carole Marx
1706117552
Westley at Total Networks solved Nataly's IT request super fast!
Kimberly Benham
Kimberly Benham
1704476290
Megan McCartney
Megan McCartney
1703864205
Chris White
Chris White
1703800367
Bill Demlong
Bill Demlong
1702658159
Earl Decker
Earl Decker
1702462175
Melissa Benson
Melissa Benson
1701895426
Excellent service..XB
Kevin Fine
Kevin Fine
1701889343
Bob Cain
Bob Cain
1701302965
Mary S
Mary S
1701100205
Jason Hoover
Jason Hoover
1700591699
The Total Networks team really just rocks it. You are never disappointed with their service. Like ever.
Josh K
Josh K
1699973510
Nancy Levinson
Nancy Levinson
1699553720
M Mear
M Mear
1699312180
Wayne Gardner
Wayne Gardner
1698977898
The entire team is focused and professional. They share your concerns and stay on the issues until there are good solutions for each issue. Scott is exceptional.
Joseph Coll
Joseph Coll
1697826780
Dawn White
Dawn White
1697816090
Total Networks was professional and responsive. My issue was resolved to my satisfaction in a timely manner and with courtesy. Thanks Westley, it was pleasure working with you.
Eric Crittenden
Eric Crittenden
1697045645
jared leung
jared leung
1696996059
Great support. Luke is always there to help me, even when I had trouble overseas.
Todd Bookout
Todd Bookout
1696534611
Leslie Blowers
Leslie Blowers
1696452612
Wesley did a great job helping me swap my computer. Great company. Always quick to help.
Dawn baker
Dawn baker
1694815752
Kelley Turner
Kelley Turner
1694810276
Greg Crann
Greg Crann
1693528061
June Gauss
June Gauss
1692279053
Felicia Kaufman
Felicia Kaufman
1691428081
Julie Pace
Julie Pace
1691379384
Shane Buntrock
Shane Buntrock
1688582234
emily martin
emily martin
1686587832
Tammi Agosta
Tammi Agosta
1686346503
Rick is always very responsive. Great job!!
Aaron Haynes
Aaron Haynes
1685734403
Ellie E.
Ellie E.
1685640827
Very helpful, professional, and friendly. Thank you.
Joelle Faught
Joelle Faught
1684877568
Service was immediate and solved my concerns
Jonathan Lefler
Jonathan Lefler
1684258594
Tod Robins
Tod Robins
1683826328
Fast and easy resolution to my laptop issues!
Michael Cherry
Michael Cherry
1682700910
Robyn Cottier
Robyn Cottier
1681410918
Appreciate your time and quick fix. THANKS!!
TRACIE KLEIN
TRACIE KLEIN
1680185422
Marc Donofrio
Marc Donofrio
1679973463
Donald Alvarez
Donald Alvarez
1678715007
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When comparing the experiences of my recent managed services provider with Total Networks, the service was worlds apart….LITERALLY! After switching to Total Networks, I felt much clearer about the direction we were headed, better about the choices we made and I was actually experiencing the ease of doing business (the time savings) that the previous provider promised but NEVER delivered on. My time has truly been freed up!
John Binsfield

General Southwest Insurance Agency

Total Networks has the expertise required to support a law firm’s IT needs.  The owner, Dave Kinsey, has a management style and an honest focus on cost control and efficiency, which I respect and trust.  I have no hesitation recommending the Total Networks team to service your IT needs.
Holly Einspahr

Firm Administrator, Radix Law

We are happy with our decision to partner with Total Networks. Our IT infrastructure and service is a critical a part of our business. Total Networks has partnered with us to provide a secure technology environment, standardize processes and equipment and provide a platform to leverage the services we offer to our clients.  Total Networks is available 24/7 and we appreciate regular meetings to ensure budgets, issues and/or strategic initiatives are discussed.
Jacqueline McAfterty

Chief Operating Officer, Davis Miles McGuire Gardner, PLLC

Fun Facts

Happy Managed IT Support Clients

Happy IT Support End Users

Total Networks Team Members

Which IT Support plan is right for you?

Total Support

With our Total Support managed IT services program, we provide complete IT Support for a fixed monthly fee. This provides you with peace of mind knowing that Total Networks will make sure your systems “just work” with a predictable budget just like your monthly rent expense.

Support Assist

We provide strategic assistance to clients with in-house IT staff under our Support Assist Program. Our expert consultants can help your IT staff with tools and assistance to increase their productivity. We also provide the backup support they need on occasional vacation or sick days, without leaving the business exposed to unacceptable risk.

Let’s Talk

Total Networks delivers premier IT Support that Phoenix businesses depend on. We offer a complete, scalable outsourced IT Support solution for businesses of 10-200 employees that value technology. If you are ready to take your IT to the next level, complete our form or call us at (602) 412-5025 for a complimentary consultation.

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