IT Support that Delivers
The right technology can make the difference between your business surviving and thriving. Total Networks works with business leaders to ensure that you have the technology and managed IT support so your business succeeds.
Our Team is Your Team
Our client service directors work with you to develop your IT roadmap and guide you to achieve your business goals. Total Networks’ help desk technicians respond immediately to resolve everyday user issues, and our senior engineers work to proactively keep your IT environment healthy and secure. When you outsource IT Support to Total Networks you get an efficient and scalable managed IT department.
Your Business Technology Roadmap
We collaborate with our IT Support clients to jointly create and maintain an up-to-date 3-year, effective written technology plan and budget. Our business technology consulting includes face-to-face meetings with the business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.
Business Strategy Meetings
Our managed IT service includes face-to-face meetings with business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.
Your Director of Client Service will work with you to develop a plan to refresh equipment to maintain supported operating systems and efficient hardware. Your plan will help manage warranties, software subscriptions and software updates.
Total Networks is committed to security best practices. All IT Support plans include security tools. We also provide a security assessment, identify gaps, and create an action plan to continually update your business security technology tools and systems.
What We Do Best
We deliver top-notch IT Support for businesses that value technology.
Responsive IT Support
We have a live answer help desk, so when you call, a tech that will start resolving your issue immediately. We answer your IT Support calls live, 24×7. After hours, wait times are less than 2 minutes before you are connected to the on-call engineer for emergency support.
Strategic Technology Planning
We guide business leaders to develop a Smart IT plan to avoid technology potholes. We take time to understand where you are headed. Our engineers continually research how IT is evolving, and ensure that our clients’ technology is efficient, effective and takes advantage of the latest advances in technology. Total Networks’ unique approach ensures:
- Fewer IT disruptions or distractions
- Productive, efficient employees
- Carefully planned upgrades for lower costs.
Security Comes Standard
What We Don’t Do
Is there a Mutual Fit?
Residential/ Home User Support
Ad-Hoc/ Hourly Support
Reviews of Our IT Support
Happy Managed IT Support Clients
Happy IT Support End Users
Total Networks Team Members
Which IT Support plan is right for you?
With our Total Support managed IT services program, we are able to provide complete IT Support for a fixed monthly fee. This provides you with peace of mind knowing that Total Networks will make sure your systems “just work” with a predictable budget just like your monthly rent expense.
We provide strategic assistance to clients with in-house IT staff under our Support Assist Program. Our expert consultants can help your IT staff with tools and assistance to increase their productivity. We also provide the backup support they need on occasional vacation or sick days, without leaving the business exposed to unacceptable risk.
Total Networks delivers premier IT Support that Phoenix businesses depend on. We offer a complete, scalable outsourced IT Support solution for businesses of 10-200 employees that value technology. If you are ready to take your IT to the next level, complete our form or call us at (602) 412-5025 for a complimentary consultation.