IT Support Help Desk (602) 412-5000 | Sales (602) 412-5025

We Value Our Clients’ Time

We Value Your Time

We encourage all employees to regularly ask themselves “is this making the best use of our client’s time?” and “is there anything we can do that will make better use of our clients’ time?”

Managed Services Provider that Values Your Time hourglass concept

We Answer the Phone... and Help Immediately

We respond to emailed requests for support in a timely and efficient manner. However, for matters that are urgent, we ask that our clients give us a call. When anyone invests the time to pick up the phone and call us, we honor that time investment by immediately connecting you to someone who can help. In the IT industry, this is called a Live Answer Help Desk.

It is common for some Managed IT Service providers to simply take down your information and call you back when it is convenient for them. We value our clients’ time too much to operate that way! We are built around the concept of thoroughly handling each call IMMEDIATELY. And because we know how valuable your time is, we try to wrap up each call as quickly as possible so you can get on with your day. We never want to take too much of your time.

We Help You Plan

As your Managed Services Provider, we start with a solid technology roadmap. This roadmap evaluates and determines the most effective technology to meet each client’s needs. And this roadmap will evaluate, prioritize and mitigate potential risks and problems. We develop and maintain this roadmap through regular Business Technology Review meetings with our clients.

We do our homework before each meeting. By thoroughly preparing, we make the best use of everybody’s time. In each meeting, we listen. We collaborate. And we are always working on a series of short-term, medium-term, and long-term goals to best take advantage of ever-evolving technology options. All of our managed services clients have a written three-year budget and plan. We know where we are going and can avoid surprises and unexpected expenses along the way. Focusing on proactive planning helps us have comparatively little reactive support. This allows us to have happier clients and helps us to be extremely responsive to the relatively few support requests we receive.

In summary, our clients’ time is valuable. It is our job to honor their time with the most efficient, secure, and cost-effective technology that works all the time, every time, everywhere. And whenever a client needs assistance, we must be immediately deliver quick and effective support. This is why Total Networks exists.

How our IT Consultants Work with You

We listen to your business goals and concerns
Our IT Consultants help you plan a preliminary strategy
We on-board and begin IT Support
We meet with your leadership team to refine the plan, set timelines and budgets
IT Consulting is ongong; we meet regularly to update goals and plan for your business success.

Your Business Technology Roadmap

We collaborate with our Managed Services clients to jointly create and maintain an up-to-date 3-year, effective written technology plan and budget. Our business technology consulting includes face-to-face meetings with the business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.

Total Networks invests in time to research, test and vet the best options for your IT architecture plan. Keys to success include fundamentals like identity management, single sign-on, 2-factor authentication, self-service password resets, and cloud technologies that can increase security and productivity for your team.
Business Strategy Meetings

Our managed IT service includes face-to-face meetings with business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.

LIfeCycle Management
Your Director of Client Service will work with you to develop a plan to refresh equipment to  maintain supported operating systems and efficient hardware. Your plan will help manage warranties, software subscriptions and software updates.
Vendor Management
We coordinate with other vendors for things like circuits, printers, internet, conferencing, faxing and more. Total Networks’ IT vendor management solutions will help reduce your frustrations and headaches, getting you top-quality services at the right price.
Security Focus
Total Networks is committed to security best practices. All IT Support plans include security tools. We also provide a security assessment, identify gaps, and create an action plan to continually update your business security technology tools and systems.

When comparing the experiences of my recent managed services provider with Total Networks, the service was worlds apart….LITERALLY! After switching to Total Networks, I felt much clearer about the direction we were headed, better about the choices we made and I was actually experiencing the ease of doing business (the time savings) that the previous provider promised but NEVER delivered on. My time has truly been freed up!

John Binsfield

General Southwest Insurance Agency

Partnering with Total Networks has been the best technology decision we have made.

Gregory L. Miles

Founding Partner, Davis Miles McGuire Gardner, PLLC

Contact Us for a Consultation

Call (602) 412-5025 or complete this form to learn more about how we can improve your experience with technology.

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Here’s what our clients have to say about our IT Consulting and IT Support

Great job Owen, I would recommend you to anyone!!!!!!
Elena Grant
Elena Grant
22:38 05 Dec 22
All of the above!!
Tammi Agosta
Tammi Agosta
19:38 17 Nov 22
Good response time.
Jane Maasz
Jane Maasz
20:32 10 Nov 22
love these guys especially josh he's my hero
Damon Young
Damon Young
16:33 10 Nov 22
Great company, great professional and helpful staff.
Keila Ortiz
Keila Ortiz
23:36 08 Nov 22
Cory did a great job! I got what I needed done within minutes!
Diana Clark
Diana Clark
23:46 04 Nov 22
Took less than 15 minutes for the problem to be corrected!
Holly Latham
Holly Latham
19:44 03 Nov 22
They were great help with my issue and fun to talk to, great personality
Mike Vogt
Mike Vogt
21:24 31 Oct 22
Top of the line customer service!!!!Excellent service..XB
Xavier Bustamante
Xavier Bustamante
20:04 31 Oct 22
I needed help on my machine to fax and scan. Joshua was good, fast, polite and very courteous. He got it fixed and working and explained to me. Great job!!!
Maria Salaiz-Valdez
Maria Salaiz-Valdez
22:58 28 Oct 22
Connor is a wiz! Thanks so much for such fast service!
Tina Thompson
Tina Thompson
00:39 26 Oct 22
Great response time and helpful feedback!
jaasynergy8
jaasynergy8
18:44 05 Oct 22
Great Job with minimum time wasted. quick and professional
Ed Richardson
Ed Richardson
17:56 29 Sep 22
thank you so much for the quick response time on this issue! liz
Elizabeth Chavez
Elizabeth Chavez
23:04 22 Sep 22
Luke Barnes always finds a solution, there is no roadblock too big to overcome for him.
Allen Cornell
Allen Cornell
21:43 08 Sep 22
Great!
Shawn was perfect as always! Great job Total Networks. He found the folder and saved the day!
Meagan Langs
Meagan Langs
15:36 21 Jun 22
Great support. Luke is always there to help me, even when I had trouble overseas.
jared leung
jared leung
19:37 20 Jun 22
We love Scott!!!! He’s the best, we had a great TEAMS training.
Elizabeth Chavez
Elizabeth Chavez
01:26 02 Jun 22
Jeff is awesome! Love it when I get him on the phone because I know I'm getting super fast and super quality technical expertise work!
Monica Tonkin
Monica Tonkin
19:29 17 May 22
Very courteous when the problem was clearly on my end!
Debbie Kenny
Debbie Kenny
16:32 22 Apr 22
Luke got back to me ASAP? Thank you
The Magub family
The Magub family
14:41 14 Mar 22
Excellent service!
Jacqueline McAferty
Jacqueline McAferty
20:16 25 Feb 22
Really enjoy their responsiveness and their attention to detail.
Holly Latham
Holly Latham
19:54 04 Jan 22
David is excellent like usual. He knew what to do right away and got it fixed after a few minutes. Thanks again David!
Carlos
Carlos
23:35 27 Dec 21
They respond very quickly and solved problem.....also calmed me down
Becky McDonald
Becky McDonald
16:34 01 Sep 21
Luke is the greatest.
charlie davis
charlie davis
01:35 27 Jul 21
Carol is always very helpful and courteous when I have talked with her. She goes above and beyond. 🙂
Camille Roberts
Camille Roberts
16:36 26 Jul 21
Carol's assistance was very efficient. It was critical for this task to be completed in a timely manner and Carol accomplished this.
Austin Trujillo
Austin Trujillo
22:38 10 Jun 21
Rick was fantastic! Quick to respond and fix the problem! Very impressed 🙂
Ashley Atkinson
Ashley Atkinson
17:47 10 Jun 21
Quick and speedy fix to my problem. Thank you Debbie!
Dylan Jones
Dylan Jones
17:49 24 May 21
Very fast and great service
Brian McGlynn
Brian McGlynn
00:34 29 Apr 21
Scott to the rescue, AGAIN!!!
Mike Darrow
Mike Darrow
21:36 12 Mar 21
Yet another issue solved by this all star team! Thank you for everything you've done in getting our new system setup and running smoothly!
Tom Brook
Tom Brook
19:41 29 Jan 21
Best IT company I have worked with. Anytime I have a question or an issue it is resolved very quickly. I recommend them to everyone.
Richard Trotti
Richard Trotti
18:04 21 Jan 21
Excellent customer service! My problem was after hours and Owen went above and beyond to get me going again! I highly recommend Total Networks to anyone!!
Rich Trotti
Rich Trotti
01:49 07 Nov 20
Carol did great and helped a lot.
Kevin
Kevin
05:43 17 Oct 20
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