IT Support Help Desk (602) 412-5000 | Sales (602) 412-5025

We Value Our Clients’ Time

We Value Your Time

We encourage all employees to regularly ask themselves “is this making the best use of our client’s time?” and “is there anything we can do that will make better use of our clients’ time?”

Managed Services Provider that Values Your Time hourglass concept

We Answer the Phone... and Help Immediately

We respond to emailed requests for support in a timely and efficient manner. However, for matters that are urgent, we ask that our clients give us a call. When anyone invests the time to pick up the phone and call us, we honor that time investment by immediately connecting you to someone who can help. In the IT industry, this is called a Live Answer Help Desk.

It is common for some Managed IT Service providers to simply take down your information and call you back when it is convenient for them. We value our clients’ time too much to operate that way! We are built around the concept of thoroughly handling each call IMMEDIATELY. And because we know how valuable your time is, we try to wrap up each call as quickly as possible so you can get on with your day. We never want to take too much of your time.

We Help You Plan

As your Managed Services Provider, we start with a solid technology roadmap. This roadmap evaluates and determines the most effective technology to meet each client’s needs. And this roadmap will evaluate, prioritize and mitigate potential risks and problems. We develop and maintain this roadmap through regular Business Technology Review meetings with our clients.

We do our homework before each meeting. By thoroughly preparing, we make the best use of everybody’s time. In each meeting, we listen. We collaborate. And we are always working on a series of short-term, medium-term, and long-term goals to best take advantage of ever-evolving technology options. All of our managed services clients have a written three-year budget and plan. We know where we are going and can avoid surprises and unexpected expenses along the way. Focusing on proactive planning helps us have comparatively little reactive support. This allows us to have happier clients and helps us to be extremely responsive to the relatively few support requests we receive.

In summary, our clients’ time is valuable. It is our job to honor their time with the most efficient, secure, and cost-effective technology that works all the time, every time, everywhere. And whenever a client needs assistance, we must be immediately deliver quick and effective support. This is why Total Networks exists.

How our IT Consultants Work with You

We listen to your business goals and concerns
Our IT Consultants help you plan a preliminary strategy
We on-board and begin IT Support
We meet with your leadership team to refine the plan, set timelines and budgets
IT Consulting is ongong; we meet regularly to update goals and plan for your business success.

Your Business Technology Roadmap

We collaborate with our Managed Services clients to jointly create and maintain an up-to-date 3-year, effective written technology plan and budget. Our business technology consulting includes face-to-face meetings with the business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.

Total Networks invests in time to research, test and vet the best options for your IT architecture plan. Keys to success include fundamentals like identity management, single sign-on, 2-factor authentication, self-service password resets, and cloud technologies that can increase security and productivity for your team.
Business Strategy Meetings

Our managed IT service includes face-to-face meetings with business owners to focus on high-level business strategy. We also prepare strategic technology assessments we review with your technical manager to ensure compliance and security issues are addressed.

LIfeCycle Management
Your Director of Client Service will work with you to develop a plan to refresh equipment to  maintain supported operating systems and efficient hardware. Your plan will help manage warranties, software subscriptions and software updates.
Vendor Management
We coordinate with other vendors for things like circuits, printers, internet, conferencing, faxing and more. Total Networks’ IT vendor management solutions will help reduce your frustrations and headaches, getting you top-quality services at the right price.
Security Focus
Total Networks is committed to security best practices. All IT Support plans include security tools. We also provide a security assessment, identify gaps, and create an action plan to continually update your business security technology tools and systems.

When comparing the experiences of my recent managed services provider with Total Networks, the service was worlds apart….LITERALLY! After switching to Total Networks, I felt much clearer about the direction we were headed, better about the choices we made and I was actually experiencing the ease of doing business (the time savings) that the previous provider promised but NEVER delivered on. My time has truly been freed up!

John Binsfield

General Southwest Insurance Agency

Partnering with Total Networks has been the best technology decision we have made.

Gregory L. Miles

Founding Partner, Davis Miles McGuire Gardner, PLLC

Contact Us for a Consultation

Call (602) 412-5025 or complete this form to learn more about how we can improve your experience with technology.

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Here’s what our clients have to say about our IT Consulting and IT Support

Excellent and speedy work. Tremendous staff. Very knowledgeable and capable. This is the best firm we have ever used. Carol is always great!
Response from the owner: Thanks for your 5-star review. If we ever do anything in the future to let you down, just let us know and we'll make it right. Reviews and customer referrals are essential to our business. Thanks!
JB at Total Networks solved my IT request super fast!
Response from the owner: Thanks, Carole!
Total Networks was professional and responsive. My issue was resolved to my satisfaction in a timely manner and with courtesy. Thanks Vish, Heavah and Westley, it was pleasure working with you.
Response from the owner: Thanks Dawn for the review and your business!
Great Job with minimum time wasted. quick and professional
Response from the owner: Thanks, Ed!
The entire team is focused and professional. They share your concerns and stay on the issues until there are good solutions for each issue. Scott is exceptional.
Response from the owner: Thank you, Wayne!
We recently made the switch to Total Networks and we couldn't be happier. Our entire team is very appreciatative of the professionalism, quick response and knowlegdeable engineers we have worked with so far.
Response from the owner: Thank you for trusting us to manage your technology, Nicole! We are enjoying working with you as well.
Excellent service..XB
Response from the owner: Thank you, Xavier!
The Total Networks team really just rocks it. You are never disappointed with their service. Like ever.
Response from the owner: Thank you, Anna Marie!
Great support. Luke is always there to help me, even when I had trouble overseas.
Response from the owner: Thank you Jared!
Wesley did a great job helping me swap my computer. Great company. Always quick to help.
Response from the owner: Thanks, Leslie!
Rick is always very responsive. Great job!!
Response from the owner: Thanks, Tammi!
Very helpful, professional, and friendly. Thank you.
Response from the owner: Thanks for the positive feedback! Glad we could help.
Service was immediate and solved my concerns
Response from the owner: Thank you for the kind words, Candace! Happy we could help!