Total Networks
Revised and Effective April 15, 2025
Website Privacy Policy and Notice
Total Networks is committed to protecting medical, personal, and other information about you. We are required by law to maintain the privacy of our information about you, and to inform you about your rights and the ways in which we may collect, use, and disclose that information.
This privacy notice discloses the privacy practices for www.totalnetworks.com and all sites maintained by Total Networks. This privacy notice applies solely to information collected by this website and describes:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information or request that your information with which we may house be removed from our systems as applicable by law.
Information Collection, Use, and Sharing
Total Networks is the sole owner of the information collected on this website. We may collect personal information that you voluntarily provide to us via email, online forms, or other direct communication. We may also automatically collect technical data when you interact with our site, such as page views, IP address, device identifiers, and referring website information.
We do not sell or rent your personal information to anyone, and we do not use your information for fundraising purposes.
We use your information to:
Respond to your inquiries or requests
Send you communications you have opted to receive (e.g., newsletters)
Inform you about our services, policy updates, or other relevant notices, unless you opt out
We will only share your information outside of our organization:
As necessary to fulfill your request
When required by law
In good faith to protect the rights, property, or safety of you, the public, or Total Networks
We may use cookies to enhance your website experience. Cookies are small data files stored on your device that help us recognize returning visitors, improve site access, and tailor content to user interests. Our use of cookies is not linked to any personally identifiable information. By using this website, you consent to our use of cookies.
U.S. Consumer Privacy Rights
Residents of certain U.S. states such as California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and others, may have specific rights under applicable privacy laws regarding their personal information. These rights may vary depending on your state of residence, but they generally include:
Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it was collected, and the categories of third parties with whom it may have been shared.
Right to Access: You may request access to the personal data we maintain about you.
Right to Correction: You may request that we correct any inaccurate personal information we maintain about you.
Right to Deletion: You may request that we delete the personal information we have collected from or about you, subject to certain exceptions.
Right to opt Out of Targeted Advertising: In states where applicable, you may request to opt out of the use of your data for targeted advertising.
Right to opt Out of Sale or Sharing: In states where applicable, you may request that your personal data not be sold or shared with third parties.
Right to Limit the Use of Sensitive Personal Information: If we collect sensitive personal information (e.g., health data, precise geolocation), some state laws may give you the right to limit its use.
We do not sell your personal information or use it for profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise your rights under these state laws, you may submit a Data Subject Access Request (DSAR) using our online form here, or you may contact us via:
Email: compliance@bluealliance.com
Phone: (513) 909-2583
Mail:
Compliance Officer
Blue Alliance
8044 Montgomery Rd, Ste 510
Cincinnati, Ohio 45236
We will respond to your verifiable request in accordance with the timelines required by law (typically within 30 to 45 days). If additional time is needed, we will notify you and provide an explanation.
Please note: Total Networks is a Managed Service Provider (MSP) and does not typically collect, store, or control the personal data of our clients’ customers. In instances where we do maintain or access data solely to support our clients’ infrastructure and services, such as for legal, regulatory, or troubleshooting purposes, such data remains the property of the client. If your request concerns data maintained by one of our clients, we will notify you accordingly and, where applicable, forward your request to the appropriate client point of contact or direct you to them so your rights can be addressed appropriately.
We will not discriminate against you for exercising any of your privacy rights.
Security
Total Networks takes your privacy seriously, and we are committed to full compliance with all applicable laws and regulations.
We maintain strict privacy and security safeguards to protect your information online and offline, including strict limitations on access to any information we may collect. All personally identifiable information that we collect is stored in a secure environment. Our data privacy and security programs include:
We have taken all reasonable steps to ensure that information you share with us is encrypted and transmitted in a secure manner. However, no one can guarantee that any information transmitted electronically is fully secure and private.
We will retain your information for as long as we need it to provide you with services, manage your account (if applicable), or comply with legal obligations.
Payment Information
Total Networks does not initiate or process financial transactions, including credit card payments, through any of our public-facing websites. We do not collect or store payment information on these platforms.
SMS/Text Messaging Policy and Terms
Total Networks may provide convenient communication through its 10DLC messaging service. By voluntarily providing your mobile telephone number to Total Networks, you consent to receive text messages such as service updates, important notifications, and occasional offers directly to your device.
Message Delivery
Message delivery may be affected by network or carrier conditions outside the control of Total Networks. Wireless carriers are not responsible for delayed or undelivered messages, and Total Networks cannot accept liability for such issues.
Message Frequency and Charges
Message frequency may vary depending on your interactions with us. Standard carrier message and data rates may apply. Please check with your mobile service provider for details on any charges that may apply to sending or receiving text messages.
Opt-In and Opt-Out
By submitting your mobile number through your account manager, a support ticket, or another designated method, you are opting in to receive text messages from Total Networks.
You may opt out at any time by:
Replying “STOP” to any of our messages
Replying “HELP” for assistance
Contacting your account manager
Submitting a support ticket
Privacy and Security
We respect your privacy and will never sell, rent, or share your mobile number with third parties. Your number will only be used for communications related to Total Networks. For additional information, please refer to our Website Privacy Policy.
Service Changes
Total Networks reserves the right to modify, suspend, or discontinue the text messaging service at any time, with or without prior notice.
Consent and Agreement
By providing your mobile number and opting into this service, you acknowledge and agree to this SMS/Text Messaging Policy and Terms.
Protecting Children's Privacy
Total Networks does not knowingly collect any personal information from children.
Users and Visitors from Outside the United States
Total Networks does not knowingly collect any personal information from any person or entity who is not a resident of the United States.
We do not collect, store, or use any personal information from any resident of the European Economic Area (EE), Switzerland, Canada, Mexico, Brazil, the United Kingdom, or any county other than the United States.
Internet-Based Advertising and Do Not Track Signals
Total Networks does not use external or third-party advertising on www.totalnetworks.com or any other company site. Total Networks does not currently respond to "Do Not Track" signals from your browser or device.
Policy Updates
We reserve the right to amend this privacy policy and notice at any time and at our discretion. The current policy and notice will be available on our website(s). Your use of this website constitutes your acceptance of the updated terms.
Applicable Law
This Privacy Policy and Terms of Use are governed by the laws of the United States of America.
Total Networks Non-Discrimination Notice
Revised and Effective April 15, 2025
Total Networks complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
We are committed to ensuring accessibility and equal treatment for all individuals interacting with our systems or services, including on behalf of our healthcare partners. Upon request, we provide:
Written materials in alternate formats (e.g., large print, electronic format)
Language assistance services, including translation or interpreter support
If you believe you have experienced discrimination in relation to our services, please contact our Compliance Officer via:
Email: compliance@bluealliance.com
Phone: (513) 909-2583
Mail:
Compliance Officer
Blue Alliance
8044 Montgomery Rd, Ste 510
Cincinnati, Ohio 45236
Requesting More Information
Total Networks maintains information security and data protection policies. If you have questions about those policies or about any part of this Privacy policy, please contact us by telephone at (513) 909-2583 or via email at compliance@bluealliance.com